Database Administrator (Level 2)

Vacancy: Database Administrator (Level 2)

Location: Kuala Lumpur Malaysia

Job Family: IT

Together for a cleaner healthier world.

As the Database Administrator you will provides day to day Level 2 operations support for JMs Global Database infrastructure and supports activities that requires database support through the use of database performance analysis tools such as SolarWinds Database Performance Analyzer (DPA).

Your goal / purpose will be to hold responsibility for the operations of the service and the technologies supporting these services to include install/deploy maintain and upgrade services and the technologies supporting these services in line with JM ITs established tools and standards. Your success will contribute to maintaining the reliability and performance of the JM IT services and the technologies supporting these services.

We have recently launched our 24-hour Global Operations Centre in Kuala new team of engineers work in shifts to deliver the operational management and performance of key JM infrastructure network client and security technologies providing fantastic service to 10000 employees in over 40 countries across the world.

Your responsibilities:

• To provide implementation and technical support; including planning installation ongoing management monitoring troubleshooting and decommissioning following operational policies and processes that are compliant with JM ITs standards.

• To analyse troubleshoot and implement approved and standardized resolutions.

• To monitor environments; respond to service requests incidents change requests and problem management.

• To troubleshoot incidents and problems as reported by users and maintain a secure systems environment.

• To adhere to and execute the approved BCP/DR process.

• To support L3 teams in updating documentations and keep it up to date in line with JM standards and policies.

• To be involved in knowledge-sharing through formal documentation and communications sessions.

• To act in accordance to the companys Policies Standards and Standard Operating Procedures (SOPs).

• As a member of the global JM IT community to be a champion of the functions values and culture while demonstrating and openly encouraging the behaviours expected from a professional best in-class IT team.

• To carry out any other duties within ones skills and abilities whenever reasonably instructed.

Requirements for the role:

• Significant operational experience in Microsoft SQL Server and Oracle Database in a Level 2 role providing day to day operational support.

• 3-5 years technical experience Azure SQL environments Powershell

  VMware Server Network Firewall Server Backup (native/Veeam) Restore DR Security is highly desirable excellent communication skills

• Critical Thinking ability in resolving technical issues

• Working knowledge of planning installation on-going management monitoring troubleshooting and decommissioning of IT services and technologies.

• Proficiency in customer service aspect of technology delivery required.

• Good understanding of importance of process compliance and standardization.

• Awareness of ITIL principles.

• Certifications and other types of qualifications within the domain and technologies stated above are desired.

How you will be rewarded:

We offer a competitive compensation and JM benefits package including Bonus excellent employer EPF contributions and 16 days annual leave (increasing with years of service); our aim is that JM shows they care about their employees wellbeing & their families too.

We use our inspiring science and technology to enhance lives. For those who are passionate about sustainable solutions and shaping our markets we offer stretch and a wealth of diverse opportunities.

Well give you freedom to bring your whole self to work and be part of a team where difference matters and all voices are heard that genuinely cares for you and where your contribution is appreciated. Well empower you to lean in and make things happen to create solutions and value for our customers. United by our values and vision were self-starters sharing the same values and accountability and always with a shared commitment to doing the right thing. Were passionate about making a difference and delivering a better tomorrow for us and for you a cleaner and healthier world today and for future generations.

To submit your application please click the Apply button online.

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Johnson Matthey Plc is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex race disability age sexual orientation marriage or civil partnership pregnancy or maternity religion or belief.