Assistant Director of Sales Hilton Baltimore Inner Harbor
Assistant Director of Sales Hilton Baltimore Inner Harbor
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Job Description
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The hotel is neatly situated near Baltimores scenic Inner Harbor and adjacent to Oriole Park at Camden Yards. Directly linked to over a million additional square feet of space by covered pedestrian sky bridge to the Baltimore Convention Center. This property features 757 guestrooms and over 100000 square feet of meeting space with their largest room being 26712 square feet.
Our ideal candidate will bring sales leadership experience from an Assistant Director or Senior Sales Manager role with a minimum of three years in hotel group sales. A proven track record of success is essential along with a strong drive to support the team and consistently be a top performer.
Shift Pattern:This role is primarily Monday Friday 8:30am 5:00pm with the ability to be flexible with their time to accommodate any client engagement events and site inspections.
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
Access to pay when you need it through DailyPay
Medical Insurance Coverage for you and your family
Mental health resources including Employee Assistance Program
Best-in-Class Paid Time Off (PTO)
Go Hilton travel program: 100 nights of discounted travel
Parental leave to support new parents
Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications*
401K plan and company match to help save for your retirement
Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
Career growth and development
Team Member Resource Groups
Recognition and rewards programs
* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.
What will I be doing
The primary responsibilities of this position are to support the group sales team at your hotel/complex and support and participate in business strategies that are creative dynamic and impactful towards achieving your hotels annual budget and crossover targets.
As an Assistant Director of Sales you will individually own and manage a key vertical market for your hotel as well as contribute leadership support to the commercial strategies for the sales team. One of your goals is to support the performance improvement of the sales team by helping them connect strategy and business processes. Business processes should be executed to impact revenue streams including Rooms Catering and Events. Key deliverables for this role are to support the deployment team composition and support the teams activities that are a predictive and prescriptive approach to drive performance.
Position Statement
This role requires strong sales communication and networking skills. The ability to demonstrate a deep understanding of customer needs and then apply a disciplined approach to qualify negotiate and secure new revenue for the hotel.
Customer and Account Management - Apply strong sales skills to create customer value. Differentiate Hilton from the competition and bring clear value to customers and the organizations they represent.
Prospecting- Demonstrate a mastery of the prospecting process. Identify potential customers. Prepare and implement your call strategy.
Negotiations- Understand the customer and the business leaders expectations. Adapt to a changing market.
Strategy
Contribute to the hotels Annual Multi-Year Strategic Intentions and Commercial Strategy in partnership with the hotel commercial leadership team and regional sales revenue and marketing support.
Actively engage with Hilton Worldwide Sales Convention Bureau and Intermediaries to retain existing customers and secure new business for the Hotel.
Develop and execute plans to engage in outside sales calls industry tradeshows and customer events.
Develop execute and communicate a monthly quarterly and annual business plan for a designated market.
Maintain up to date pipeline of business opportunities that will meet the short- and long-term business objectives for the designated market.
Represent hotel in all interactions dealing with their customers relative to sales including creating business proposals and executing contracts.
Conduct site inspections through expert story telling with prospective and existing customers based on their individual needs.
Clear understanding of the competitive marketplace and the current state of the industry within the hotels geographic market.
Leadership
Lead segments of daily and weekly business review and sales strategy meetings
In collaboration with DOSM/DOS contribute to the commercial strategy plan pertaining to sales socialize and amend plan on a consistent basis.
Contribute to the development of hotels sales site visit strategies and approach
Consistently conform to Hilton brand standards and corporate identity and utilize all communication tools
Lead enterprise and hotel level sales initiatives i.e. Americas Week of Engagement Global Week of Engagement Sales Accelerators Team Member Appreciation Week etc.
Support sales team members activities while they are absent or are remotely based
Contribute feedback to performance reviews for all sales managers and sales support
Facilitate and lead in a culture that is aligned with Hiltons DEI and ESG enterprise goals
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EOE/AA/Disabled/Veterans
Required Experience:
Director
Employment Type
Full-Time
