Spanish Bilingual Contact Center Associate
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Job Location:
Makati City - Philippines
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
The Contact Center Associate will take inbound and make outbound calls regarding specified requests common questions and pursue one call resolution for health share members and providers. The Contact Center Associate works with all departments to ensure that members and providers receive accurate health share information as determined by the Membership Guidelines.
Essential Duties:
- Answer incoming calls from members and providers and follow-up with outbound calls as necessary.
- Resolve general member and provider issues by phone or email.
- Identify and escalate issues as necessary.
- Recognize and document trends or problems that may arise in operations and alert management when needed.
- Provide accurate health sharing information and service to members and providers.
- Obtain and review medical records as necessary.
- Ensure member information and eligibility is accurate and up to date.
- Explain detailed information regarding eligibility to both members and providers.
- Is coachable and willing to learn.
- Capable of providing the greatest customer service experience possible.
Requirements
Skills Required:
- Must be native or fluent in Spanish (speaking reading writing) and proficient in English.
- Critical thinking and problem-solving skills
- Self-motivated goal-oriented individual
- Excellent written verbal and interpersonal communication skills
- Work independently and in a team environment
- Strong computer skills and working knowledge of Microsoft Outlook
- Excellent phone etiquette and customer service skills as majority of time will be spent on the phone
- Familiarity with medical policies and procedures and HIPPA
Qualifications:
To perform this job successfully an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge skills and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Education/Experience:
- High School Diploma and/or GED required
- Customer service experience required
- Healthcare experience preferred (reviewing and/or verifying medical records)
- Associates or higher degree preferred
Technical Knowledge:
- Google Suite including Share Drives Email and Internet
- Call center phone software and/or operating systems
- Salesforce knowledge preferable
Benefits
- HMO with 1 free dependent upon hire
- Life Insurance
- Night Differential
- 20 PTO credits annually
- VL and SL cash conversion
- Annual Performance-Based Merit Increases and Employee Recognition
- Great Company Culture
- Career Growth and Learning
Required Experience:
IC
Key Skills
- Administrative Skills
- Time Management
- Diplomatic Skills
- Listening Skill
- Languages Fluency
- Organizational Skill
- Pressure Management
- Discipline Skills
- Communication
- Relationship Management
- Client Services
- Flexibility
- IT Skill
- Orderly Condition
- Secretarial Skill
About Company
SuperStaff is a comprehensive outsourcing solutions provider offering call center services offshore in the Philippines, nearshore in Colombia, and onshore in the United States. Initially a captive market for its mother company, servicing the health and biopharma sectors for decades, S ... View more
