Lead, Medical Assistant
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Job Location:
Irving, TX - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Details
CVBC - Care Management - Irving - Irving TX
Full Time
High School Diploma/GED
Day
Other Positions
Description
US Heart and Vascular is seeking a full-time Lead Medical Assistant to join our Call Center in Irving TX.
Position Summary:
The Lead Medical Assistant provides leadership and support within the Cardiovascular Value-Based Care (VBC) program by guiding MA workflows ensuring documentation quality and supporting clinical initiatives tied to cardiovascular outcomes. This role balances frontline patient care staff training and workflow management collaborating with RNs LPNs Social Workers and the Operations Manager to optimize patient engagement and program performance.
Responsibilities:
- Train and support all new MAs on workflows EMR documentation and cardiovascular VBC processes.
- Create and maintain step-by-step How To guides (with visuals) for workflows and tasks.
- Lead daily huddles with the MA team to review assignments priorities and outreach needs.
- Mentor MAs on patient engagement documentation standards and care gap closure
- Manage day-to-day MA workflows ensuring coverage for patient intake outreach and RPM support.
- Assist with PTO requests call-out tracking and adjustments to schedules.
- Help develop staff schedules including staggering lunches and optimizing coverage.
- Support the Operations Manager with workflow management and efficiency projects.
- Audit MA documentation for accuracy completeness and compliance with VBC requirements.
- Monitor RPM/PCM dashboards for adherence pending training missed readings and incomplete minutes.
- Lead and participate in quality initiatives focused on cardiovascular outcomes.
- Audit documentation for quality assurance and provide feedback to improve performance.
- Assist in special projects related to cardiovascular care management such as new workflows technology rollouts or population health initiatives.
- Support interdisciplinary huddles by preparing data on MA activity RPM adherence and care gap closure.
- Partner with the RN Lead to escalate clinical issues identified during MA outreach or RPM monitoring.
- Contribute to VBC reporting by maintaining accurate records of MA activities and outcomes.
- Maintain Employee license tracker Up to Date.
Requirements:
- Clinical Skills: Competency in vitals patient intake documentation and EMR workflows.
- Ability to train guide and support MA staff in both clinical and operational workflows.
- Strong ability to manage schedules monitor call-outs and ensure workflow coverage.
- Attention to detail in auditing documentation and monitoring dashboards.
- Effective in both patient interactions and interdisciplinary team collaboration.
- Proficient in EMR/EHR platforms Microsoft Office/Teams/ Excel and population health dashboards.
- Able to quickly address workflow issues and adapt to changing patient or team needs.
- Certified/Registered Medical Assistant (CMA/RMA) required.
- Previous experience as a lead MA trainer or preceptor strongly preferred.
- Familiarity with population health and value-based care programs is a plus.
About Dallas/Fort Worth TX:
Dallas/Fort Worth known as the Metroplex offers a vibrant urban life and peaceful suburban living making it an enticing place to reside. Spanning across ten major cities and thirteen counties it stands as the largest metroplex in the south. With its extensive range of recreational parks renowned dining scene five professional sports teams to root for and two bustling airports facilitating over 2000 daily flights Dallas/Fort Worth provides residents with a multitude of reasons to consider it an excellent place to call home
Key Skills
- EMR Systems
- Clinical Laboratory Experience
- Athenahealth
- Algebra
- eClinicalWorks
- Primary Care Experience
- Phlebotomy
- Medical office experience
- Vital Signs Experience
- Experience Administering Injections
- Medical Terminology
- Medication Administration
