Customer Service Representative
Customer Service Representative
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 67570 - 83707
1 Vacancy
Job Description
Job Summary
Please note this recruitment will close after 200 applications are received or on Wednesday October 1 2025 at 11:59 PM whichever occurs first. Interested applicants are encouraged to apply immediately.
Who We Are
The City of Beverly Hills has a long-standing reputation for providing superior customer service to residents businesses and visitors. This characteristic combined with outstanding staff in all departments has been a hallmark of success for this high-performance organization. The municipal government (approximately 1000 full-time and part-time employees) provides the highest quality safety services recreational municipal services and physical environment.
What We Do
The Community Development Department guides the planning development and preservation of the City of Beverly Hills. The department is composed of six divisions (Administration Code Enforcement Special Events and Filming Building and Safety Planning and Rent Stabilization) and provides staff support to three commissions (Architectural and Design Review Cultural Heritage and Planning). Community Development is responsible for the review and processing of all private development projects to ensure compliance with the General Plan Zoning Ordinance and Building Code including planning entitlements zoning and plan review permits and inspections. The department preserves the communitys character and high quality of life through code enforcement and historic preservation programs and administration of the Rent Stabilization Ordinance.
Who Were LookingFor
The City of Beverly Hills Community Development Department is seeking three highly motivated and qualified candidates for the position ofCustomer Service Representative to perform a wide variety of public assistance and public information activities. These individuals should have excellent communication skills to ensure effective customer service and maintain the ability to exercise good judgment tact and discretion. The ideal candidate should be innovative forward-thinking and looking for ways to improve processes and increase efficiencies.
The incumbents will perform a variety of general clerical activitiesrelated to fee calculations and collections intake and processing of permits applications verifying license information record keeping and answering customer inquires requests and concerns in-person and by telephone email and online. This position will interact with various City software applications to access enter update and retrieve information to assist customers in addressing or resolving their requests and issues regarding City-provided services. Exposure to municipal code international building code or construction management is a plus.Detailed Job Description:
Customer Service Representative Job Description
Selection ProcessCandidates must meet the minimum qualificationsasoutlinedin thejob bulletinat the time of submissionunless specified otherwise.
When an application is being reviewedonly informationincluded in theEducation WorkExperience Certificates and Licenses and Skillssections of the application will be consideredtodeterminewhether an applicant meets the minimum qualifications.
Résumésand cover letters are notreviewed orconsidered when screening for minimum qualifications.
Résumés and cover letters are not accepted in lieu ofa complete job application.
Required supplemental attachments(i.e. diplomasdegreescertificationsor transcripts etc.)must be included as part of the original applicationand may not be emailed separately unless explicitlystatedotherwiseor approved to besubmittedseparately.
Applications must have clearconciseand complete informationregardingtheir qualifications for the position including detailed responses to all supplemental questions if applicable.
Incomplete applicationswill not be considered or reviewed.
If you have problems creating a user account or submitting your onlineapplication please review theonlineapplicantguide or contact NEOGOV applicant support directly at 855.524.5627 (Pleasenote: Applicant Supporthours are Monday through Friday 8am - 5pm Pacific Time and depending on call volume may be an automated voicemail system or live support).
Theutilizationof Artificial Intelligence (A.I.) during any step in the selection process will be grounds for disqualification.
The selection process may include any combination of the following:- Review of Required Supplemental Questionnaire
- Online Written Examination
- Oral Interview(s)
Proof of EducationIf educational units a degree transcripts or certificate isupload a copy of anylicense(s) official/unofficial transcript(s) degrees and/or related employment documents to your Government Jobs account at the time of application and before the closing date unless specified otherwise by Human Resources.Official or unofficial transcripts will be accepted.
If your education was completed outside of the United States you will need to provide a copy of your Foreign Education Equivalency evaluation from a member of the National Association of Credential Evaluation Services (NACES) or Association of International Credential Evaluators Inc. (AICE).
Note: Falsifying ones education training or work experience or attempteddeception on the application may result in disqualificationor disciplinary action up to and including termination.
EligibilityList
Candidates whosuccessfullypass theselection processwill earn placement on anEligibility List. TheEligibilityListmay be used to fill current and future vacancies in the job classification throughout the City as defined by the durationofthe listat the time the list isestablished. The list may also be used to fill a position of a lower-level classification.
Conviction History
As a finalist for a job youwill be contacted to schedule a fingerprintingappointmentand your fingerprints will be sent to the California Department of Justice(DOJ) and the Federal Bureau of Investigation (FBI). The resulting report of your conviction history (if any) will be used todeterminewhether the nature of your conviction (or arrest in limited circumstances) conflicts with the specific duties andresponsibilities of the job for which you are a finalist. Having a conviction history does not automaticallyprecludeyou froma job with theCity.
EEO StatementThe City of Beverly Hillswill consider qualified applicants with a criminal historypursuant tothe California Fair Chance Act. You do not need todiscloseyour criminal history orparticipatein a background check until a conditional job offer is made to you. After making a conditional offer and running a background check ifthe City of Beverly Hillsis concerned about conviction that is directly related to the job you will be given the chance to explain the circumstances surrounding the conviction provide mitigating evidence or challenge the accuracy of the background report. Find out more about the Fair Chance Act by visiting .
The City of Beverly Hillsis an equal opportunity employerandiscommitted to providing an inclusive and accessible work environmentwithout regard to race color ethnicity religion national origin age sex sexual orientation gender identity marital status ancestry disability genetic information veteran statusdrivers license statusor any other status protected under federal state and/or local law.If you require a reasonable accommodation toassistwith the applicationexaminationor interview process please contact our Human Resources departmentat.Please note that this request must be made at leastthree businessdaysprior to any test or interview in the selection process.
The City of Beverly Hills is compliant with SB1100whichamends Californias Fair Employment and Housing Act (FEHA) prohibitingemployers from requiring a drivers license incertainjob postings.
Disaster Service WorkersAll City of Beverly Hills employees are designated Disaster Service Workers through state and local law (California Government Code Section 3100-3109). Employment with the City requires the affirmation of a loyalty oath to this effect. Employeesare required tocomplete all Disaster Service Worker-related training as assigned and to return to work as orderedin the event ofan emergency.
NOTE:The provisions of this announcementdo not constitutean expressed or implied contract and any provisions contained in this announcement may bemodifiedor revoked without notice.
Major Duties
EXAMPLES OF ESSENTIAL DUTIES- Duties may include but are not limited to the following:
Maintain an up-to-date working knowledge of the programs services projects events and/or activities associated with assigned program division or department(s).
Communicate with the highest level of professionalism with all customers. Answer telephone and greet customers in a warm friendly and professional manner. Provide a friendly knowledgeable helpful and professional interaction to those served (via email in-person web etc.).
Use various City software applications to access enter update and retrieve information related to customer accounts or service requests.
Perform a wide variety of public assistance and public information activities at a public service counter on the telephone via e-mail and/or online systems.
Respond to various inquiries and concerns conduct research (if needed) and provide pertinent information documentation or assistance; process requests and provide updates to internal and external customers; resolve complaints; use judgement as to issues requiring referral to others.
Explain and help customers understand the various programs services and activities offered by the City and the associated fees/charges; refer customers to the appropriate form(s) application permit and/or Municipal Code.
Assist with scheduling appointments for programs services counter appointments permits and/or utility service.
Scan and upload documents; perform data entry into multiple software applications and databases. Create maintain and update records including data related to tracking performance indicators; generate reports necessary to complete assigned duties; maintain accurate records and files.
Perform general administrative and clerical tasks such as copying assembling mailing filing data entry faxing answering the telephone etc. Perform general clerical activities related to record keeping.
Assist new or existing staff in learning departmental practices and protocols methods and procedures.
Build and maintain positive working relationships with co-workers other City employees and the public using principles of good customer service.
Foster an environment that embraces diversity integrity trust and respect.
Be an integral team player involves flexibility cooperation and communication.
Perform related duties as assigned.
In addition to the aforementioned duties incumbents shall also be responsible for the performance of the duties associated with one or more of the programs listed below based on assignment.
CITY-WIDE CENTRALIZED CUSTOMER RELATIONS (CCR) PROGRAM
Maintain an up-to-date working knowledge of customer services related aspects of the programs services projects events and activities associated with the Customer Relations program. Service areas include but are not limited to City utility service requests and billing on and off-street parking streets sidewalks trees permits code enforcement building and safety rent stabilization library services public information special events and filming general City information public safety initiatives emergency/disaster communications and various recreation and parks programs and services.
Receive and process applications for utility service actions e.g. water turn-off or turn-on; create and maintain utility service accounts; update accounts to reflect customer changes in commercial solid waste services; set-up accounts; and handle billing inquiries.
Respond to inquiries and complaints specific to permits billings charges and utility services; research payment history billing records payments and provide customers with water and other utilities consumption amounts.
Respond to Community Development general inquiries including building and safety permits planning zoning reviews code enforcement rent stabilization and special events permits; provide information on status of customer plan checks and permits and payment status.
Assist Rent Stabilization Office with registration; conduct intake of rent stabilization requests.
Conduct intake of code enforcement requests e.g. open code enforcement cases in response to customer complaints.
Issue service requests when appropriate; dispatch service crews and vendors according to established protocols.
Provide copies of reports and updates on City projects when appropriate.
Review and address online inquiries requests and submittals and notify appropriate staff of actual or potential service needs and requests.
COMMUNITY DEVELOPMENT DEPARTMENT
Incumbents assigned to this department will support one or more programs based on departmental needs.
Respond to Departments general email account and answer general telephone line; schedule appointments; and respond to inquiries related to the process of plan review permit issuance zoning information building inspection code enforcement Trousdale Estates Construction Hauling records and direct customers to Citys specific webpage where additional information may be available.
Review source documents (forms applications requests) for accuracy completeness and discrepancies prior to processing requested services and accepting payment e.g. plan reviews address change requests building permits public records search document duplication subpoena witness and discovery motion fees certification of documents vehicle inspection permits various other permit applications etc.
Use City software to calculate fees/costs. Direct customers to on-line payment center or collect service payments and fees. Reconcile daily receipts with monies received and prepare revenue summary sheets.Staff Customer Information Kiosk: check-in customers verify appointment and the information/documentation required for a counter appointment and submittal.Process a variety of Developmental Services permits and permit applications e.g. construction permits hauling permits cash bonds etc. The processing of permits will include source document review and one or more of the following: inputting data into permitting system and other applicable software interviewing applicant verifying current address and license addressing deficiencies with customers issuing receipt tracking forms in various stages of processing preparing permit distributing approved permit and filing appropriate forms. May accept payments for other department supported programs and services.Receive and review applications for truck and equipment hauling in Trousdale Estates in accordance with the Citys Municipal Code; coordinate delivery of truck/equipment certification with customer and Citys contractor; maintain related reports. May need to coordinate with the Beverly Hills Police Department on the approval/rejection of hauling applications when truck/equipment hauling exceeds weight limitations or when a police escort is required.Upload Field Reports and related documentation into Citys permitting system and related databases.Support the City Clerks Office with inquiries and requests for a variety of land use and permitting records in accordance with the Public Records Act; research review and create electronic copies of various permits and related documentation as required. Maintain microfilm-filing system for digitization and archiving of permitting documents in preparation of records requests.Assist tenants and landlords in the Rent Registration Process. Review and approve registrations exemptions appeals amendments and rent certifications.Receive and review Means and Method plans and research building permits to validate work and tenants habitability considerations.Receive complaints for Rent Stabilization Ordinance (RSO) violations. Request documents and information from tenants and landlords for RSO complaints.Draft correspondence to tenants and landlords; set up appointments as appropriate; process applications and prepare needed reports forms or other paperwork as necessary.May provide clerical and/or administrative support for program-related Rent Stabilization activities and events.Minimum Qualifications
Experience and Training
Any combination of experience and training that would provide the required knowledge and abilities is qualifying. A typical way to obtain the required knowledge and abilities would be:
Experience:
Three years of responsible general clerical or customer service experience. Experience in hospitality and/or high-volume call center desirable.
Training:
Equivalent to the completion of the twelfth grade.
License and Certificate
None.Knowledge Skills & Abilities
Knowledge:
Customer service techniques.
Principles and practices of digital and electronic recordkeeping and file management.
Basic mathematics.
Standard office practices methods and procedures; use of computer equipment and applicable software applications.
Methods and procedures for English usage spelling grammar and punctuation.
Excellent communication and customer service methods and techniques.
Pertinent City functions policies rules and regulations related to assigned functions.
Ability to:
Maintain up-to-date working knowledge of the programs services projects events and/or activities associated with assigned program division or department(s); learn to carry out special procedures for taking and responding to different types of service requests as assigned.
Provide concierge-style customer service in-person and by telephone email social media and web.
Respond to inquiries concerns or issues provide accurate and relevant information; convey information and ideas clearly.
Learn interpret and apply relevant state local and City laws codes ordinances and regulations and department policies and procedures.
On a continuous basis know and understand all aspects of the job; review various forms documents and applications for completeness; explain department policies and procedures and unit operations; problem-solve issues for the public and with staff.
Determine correct fees costs and charges due; accept and process corresponding documents for City services applications permits etc.
Maintain strong professional relationships with service departments agencies and vendors.
Remain calm and deal empathetically with customers who may be angry upset or agitated about service-related problems; address stressful situations with diplomacy professionalism and politeness.
Multi-task and prioritize in a fast-paced work environment; work well in high-pressure situations.
Use sound judgment in recognizing scope of authority; make independent judgments and decisions within established parameters when necessary.
Operate and use standard office equipment including computers and applicable software.
Maintain regular attendance and adhere to prescribed work schedule to conduct job responsibilities.
Utilize appropriate safety procedures and practices for assigned duties.
Establish and maintain effective working relationships with those contacted in the course of work.
Work with various cultural and ethnic groups in a tactful and effective manner.
Communicate clearly and concisely both orally and in writing.- Physical Requirements
Physical Demands
On a continuous basis sit for long periods of time; intermittently twist to reach equipment surrounding desk or counter; perform simple grasping and fine manipulation; use telephone; write or use a keyboard to communicate through written means; and lift or carry weight of 10 pounds or less.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
