Junior Associate, Business Operations
Junior Associate, Business Operations
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Job Description
Razorpay was founded by Shashank Kumar and Harshil Mathur in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.
About the Role
We are looking for a proactive and detail-oriented Customer Onboarding Associate on a contract basis to support our payroll platform onboarding process. This role involves assisting new customers with their setup ensuring a smooth experience and providing clear reporting on onboarding progress and closures.
Key Responsibilities
- Handle basic customer conversations during the onboarding process with clear and professional communication.
- Guide customers step-by-step to successfully complete payroll platform onboarding.
- Track report and maintain records of onboarding progress for each assigned account.
- Provide visibility on customer onboarding status and project closures expected from onboarded customers.
- Work closely with internal teams to escalate issues or gather required inputs.
- Complete assigned tasks within defined timelines and ensure high-quality output.
Requirements
- Basic communication and conversational skills to interact with customers confidently.
- Familiarity with Microsoft Excel / Google Sheets (basic functions such as VLOOKUP filters formatting etc.).
- Proactive fast learner with the ability to quickly understand processes and adapt to changes.
- Detail-oriented with strong ownership to ensure timely task completion.
- Ability to document and report work done along with projecting expected closures from onboarded accounts.
Preferred Qualifications
- Prior experience in customer onboarding support or operations is a plus.
- Exposure to SaaS platforms HR/Payroll tools or fintech solutions will be an advantage.
Required Experience:
IC
Employment Type
Full Time
