Infrastructure Service Manager Director- Workplace Operations & Support

Profile Description

Were seeking someone to join our Enterprise Technology team as an Infrastructure Service Manager in Workforce Technology & Services to will be responsible for ensuring that all desktop data bearing assets are managed in accordance with Morgan Stanley policies and procedures throughout the IMAC (Installs Moves Add and Changes) lifecycle.

In the Technology division we leverage innovation to build the connections and capabilities that power our Firm enabling our clients and colleagues to redefine markets and shape the future of our communities.

This is Director position that delivers efficient technical support and ensures smooth operations of the organizations workplace environment for end-users including hardware software and network resources.

Since 1935 Morgan Stanley is known as a global leader in financial services always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What youll do in the role:

• The management and traceability of desktop data bearing IT assets is a top priority for Morgan Stanley.

• The Infrastructure Service Manager will be responsible for ensuring that all desktop data bearing assets are managed in accordance with Morgan Stanley policies and procedures throughout the IMAC (Installs Moves Add and Changes) lifecycle.

• The Infrastructure Service Manager will manage a regional team whose remit will include the receipt building configuring installing moving repairing and decommissioning desktop assets.

• This will also include inventory and stock management.

• They will provide procedural support to their team to ensure projects are executed in accordance with established operating instructions.

• They will be the primary interface for move projects for Corporate Services and as well as the escalation point for any IMAC related activities for their region

What youll bring to the role:

• At least 4 years relevant experience would generally be expected to find the skills required for this role

• A wide range of experience in a Technology role preferably in the financial or Investment Banking industry

• Able to demonstrate strong team leadership skills

• Proven experience of adherence to detailed processes

• Self-motivated personality with a very high level of attention to detail

• The ability to maintain and develop formal and informal relationships with key stakeholders and with peer Service Managers globally to ensure a consistent approach in each region

• The ability to multi-task in a high paced and demanding environment is crucial

• Experience with managing relationships with vendors including the monitoring of Service Level Agreements

• Ability to communicate at all levels of management

Skills Desired

• Experience working in Agile teams and an understanding of Agile practices

• An understanding of or qualification in ITIL practices.

• Advanced understanding of Microsoft Office products (including admin functions)

• Excellent problem solving and analytical skills

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

At Morgan Stanley we raise manage and allocate capital for our clients helping them reach their goals. We do it in a way thats differentiated and weve done that for 90 years. Our values - putting clients first doing the right thing leading with exceptional ideas committing to diversity and inclusion and giving back - arent just beliefs they guide the decisions we make every day to do whats best for our clients communities and more than 80000 employees in 1200 offices across 42 countries. At Morgan Stanley youll find an opportunity to work alongside the best and the brightest in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey offering some of the most attractive and comprehensive employee benefits and perks in the industry. Theres also ample opportunity to move about the business for those who show passion and grit in their work.

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Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds talents perspectives and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting developing and advancing individuals based on their skills and talents.