Project Manager (ITSM – ServiceNow)

San Jose, CA - USA

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Responsibilities

Serve as the primary point of contact between the City and Contractor.
Oversee all project activities ensuring deliverables milestones and timelines are met.
Develop and maintain the Project Management Plan including scope schedule risk quality communication and change management.
Coordinate with City staff to minimize disruption to daily operations during implementation.
Ensure compliance with City requirements security standards and reporting needs.
Facilitate risk register development status reporting and retrospective project sessions.
Manage vendor and subcontractor coordination.
Support UAT planning training rollout and post-production hypercare support.

Qualifications

Bachelors degree in Information Technology Computer Science or related field (Masters preferred).
Minimum 7 10 years IT project management experience with at least 3 5 years in ITSM implementations.
Experience in leading ServiceNow ITSM implementations
Proven experience with public sector or local government IT projects.
Strong knowledge of ITIL and ITSM frameworks.
Excellent communication stakeholder management and leadership skills.

Certifications

PMP (Project Management Professional)

Responsibilities Serve as the primary point of contact between the City and Contractor. Oversee all project activities ensuring deliverables milestones and timelines are met. Develop and maintain the Project Management Plan including scope schedule risk quality communication and change management. ...