IT Service Management (ITSM) Technical Lead

Link Solutions is seeking an IT Service Management (ITSM) Technical Lead to join our team at Patuxent River MD. 

• Must be a U.S. Citizen 
• DoD Secret Clearance required
• Non-remote (relocation incentive available)

Our IT Service Management (ITSM) Technical Lead will serve as the technical lead for the Enterprise Service Desks IT Service Management (ITSM) platform. You will oversee the system development administration and support of the platform to ensure the government mission objectives are achievable through support metrics.  

Become an integral part of a professionally diverse team while working at an industry-leading organization. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.

Responsibilities: 

• Coordinate and manage the design configuration integration and sustainment of ITSM modules (Incident Problem Change Configuration Knowledge Service Catalog).  
• Lead the technical troubleshooting and resolution of ITSM platform issues ensuring stability security and minimal downtime.  
• Collaborate with the Service Desk Tools Project Manager to align technical execution with program strategy and goals. 
• Manage workflow automation process optimization and system customizations to improve efficiency and user experience. 
• Conduct after-action reviews for service disruptions and lead problem management activities.  
• Develop and maintain system documentation including architecture configurations and procedures. 

Please note that this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job.

Qualifications :

• Must be a U.S. citizen. 
• Must be able to obtain and maintain an active DoD Secret Clearance.
• IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security CE CCNA Security GICSP GSEC SSCP etc.).
• Must have a BA/BS in computer science information technology or related fields. 
• Must have an Operating System environment certification (e.g. Win10 Win11 MS Server). 
• Must have at least 10 years of relevant IT Service Management configuration and technical leadership. 

Preferred:

• Active DoD Secret Security Clearance.
• Proficiency with Microsoft Office products.
• Experience creating and modifying documentation for technical processes and procedures.
• Experience working in a Department of Defense (DoD) environment.
• A problem solver and troubleshooter who thrives in resolving complex problems.
• Strong self-starter requiring minimal supervision.
• Excellent communication skills (written and oral) and interpersonal skills.
• Excellent organizational skills attention to detail and ability to prioritize and manage multiple tasks.

Salary Range: $90000 - $130000

Several factors influence the final salary or hourly rate including but not limited to contract wage determinations relevant work experience role-specific skills and competencies geographic location educational background certifications and federal government contract labor categories.

Additional Information :

This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed by June 2026 at which time interviews and offers will be extended upon successful contract award.

Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays paid time off medical dental vision company-paid long and short-term disability life insurance referral bonuses relocation incentive program certification reimbursement program retirement and more.

Link Solutions Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines. 

Remote Work :

No

Employment Type :

Full-time