Senior ServiceNow Platform Engineer

You will be joining a group of skilled engineers and architects dedicated to building and optimizing search experiences across our digital properties using the Now Platform. We focus on implementing robust search solutions enhancing relevance and performance and driving continuous improvements in key search metrics to help users find what they need quickly and effectively.

What you get to do in this role: 

• Design and implement enterprise search solutions that enhance content discoverability relevance and performance across internal platforms leveraging AI-powered search technologies like ServiceNow AI Search and genius results
• Integrate and optimize search capabilities across systems using REST/SOAP APIs semantic search and federated search techniques ensuring secure scalable and personalized search experiences.
• Analyze search usage and performance metrics to continuously tune search relevance collaborate on metadata and taxonomy strategies and ensure alignment with enterprise security and access controls.
• Build/extend ServiceNow applications across frontend (Service Portal widgets UI Builder etc.) and backend components (Flow Designer Integration Hub Business Rules and Virtual Agent etc.) with advanced debugging and optimization.
• Build integrations between ServiceNow and external AI/ML platforms observability tools and enterprise apps using SOAP/REST
• Ensure adherence to ITIL best practices and enterprise security standards in AI-enabled solutions
• Build high-quality clean scalable and reusable code by enforcing best practices around software engineering architecture and processes (Code Reviews Unit testing etc.)
• Work with the product owners to understand detailed requirements and own your code from design implementation test automation and delivery of high-quality products to our users.
• Apply secure coding practices and ensure compliance with data protection and privacy standards.
• Contribute to the design and implementation of new products and features while also enhancing the existing product suite
• Demonstrate strong communication skills to articulate technical concepts to non-technical stakeholders.
• Coach junior engineers through code reviews design discussions and career development support

Qualifications :

To be successful in this role you have:

• Experience in leveraging or critically thinking about how to integrate AI into work processes decision-making or problem-solving. This may include using AI-powered tools automating workflows analyzing AI-driven insights or exploring AIs potential impact on the function or industry.
• 6 years of combined experience in ServiceNow development and object-oriented programming (Java/JavaScript/Python) required.
• Minimum 3 years of hands-on ServiceNow development experience REQUIRED. This means people who have built within the platform rather than just on top of the platform.
• Advanced proficiency in JavaScript Glide scripting Business Rules UI policies and ServiceNow APIs.
• Hands-on experience in implementing and optimizing ServiceNow Search capabilities (AI Search Zing Search Sources etc.).
• Passion for JavaScript and the Web as a platform reusability and componentization
• Experience with data structures algorithms object-oriented design design patterns and performance/scale considerations
• Experience with any of the modern UI frameworks like Angular React or Vue
• Proven experience integrating external AI models via REST/SOAP APIs.
• Solid understanding of ITIL processes across Incident Change Request and Problem Management
• ServiceNow Certifications: ServiceNow Certified System Administrator (CSA) ServiceNow Certified Application Developer (CAD) peferred

FD21

For positions in this location we offer a base pay of $140700 - $239200 plus equity (when applicable) variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline and individual total compensation will vary based on factors such as qualifications skill level competencies and work location. We also offer health plans including flexible spending accounts a 401(k) Plan with company match ESPP matching donations a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information :

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible remote or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process or are unable to use this online application and need an alternative method to apply please contact for assistance. 

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations including the U.S. Export Administration Regulations (EAR) ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities. 

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Remote Work :

Yes

Employment Type :

Full-time