Case Manager Social Services

Health & Social Services Case Manager

Job Title: Social Services Case Manager

Grade: P1-P3

FLSA Status: Non-Exempt

Department: Health & Social Services

Assignment Category: Regular Full-Time

Hours per day: 8

Location: Gary and Mary West Wellness Center: 1525 Fourth Avenue San Diego California 92101.

Reports to: Program Manager of Social Services

Who We Are

Established in 1970 Serving Seniors helps San Diego Countys low-income seniors overcome poverty through whole-person wraparound support including meals housing health and social services and enrichment activities. We work at numerous sites across the county and in the homes of hundreds of homebound seniors. Our flagship Gary & Mary West Senior Wellness Center in downtown San Diego is unlike any other senior center in the nation. Bringing together a range of supportive services under one roof the Senior Wellness Center operates 365 days a year and offers two floors of integrated care including health and social services housing navigation enrichment activities lifelong learning a Cyber Café and linkage to over 25 onsite direct service partners including a senior dental center. Last fiscal year we provided over 1.1 million meals and coordinated services to over 10700 older adults.

Our Mission: Helping seniors in poverty live healthy and fulfilling lives.

Our Vision: All seniors regardless of income are able to thrive engage in their communities lead purposeful lives and have a place they call home.

Our Core Values:

Advocacy - Acknowledging and supporting the needs of older adults at the individual community and policy-level.

Person-Centered - Seeing the whole person providing coordinated support and treating all with dignity and respect.

Integrity Representing the values of honesty trust and transparency within our community.

Compassion & Empathy Approaching our work with a heartfelt desire to better understand and serve.

Impact Measuring and evaluating programs to ensure that for every dollar invested there is a positive impact in the lives of those we serve.

Intentional Involvement Promoting an environment that nurtures differences and allows individuals to be their entire authentic selves.

Top Workplace Award Recipient

Serving Seniors has received the San Diego Union-Tribunes Top Workplaces Award nine out of the ten years the awards program has taken place and most recently for five years in a row from 2019-2024.

Job Purpose and Overview

The Social Services Case Manager works independently and collaboratively with a multi-disciplinary team to ensure excellent service provision to older adults 60 and over. The Social Services Case Manager provides older adults with individualized social services physical and mental health services referrals to community partners and general support for healthful daily living.

This position will be stationed at Serving Seniors Gary and Mary West Wellness Center from 8am-4:30pm Monday through Friday to provide case management to older adults in need of assistance with social services. This position will be expected to work in person.

Job Duties and Responsibilities

• Conducts outreach within the Wellness Center to inform and educate older adults on relevant subjects related to social services case management.
• Connects clients to in-house and community resources.
• Provides information on community health and welfare resources and acts as a liaison between community service providers and clients including referrals to Serving Seniors Health Educators and on-site wellness partners.
• Updates and manages community resources listings.
• Adheres to established policies and procedures provides excellent customer service and demonstrates ability to work in an interdisciplinary setting.
• Provides advocacy and outreach to the community and fellow stakeholders.
• Manages a caseload dependent upon both walk-in and appointment hours.
• Demonstrates commitment to the values vision and mission of Serving Seniors
• Develops and implements a plan of care for clients unmet needs including supportive referrals to other community-based agencies.
• Conducts Universal Senior Assessment as applicable.
• Represents Serving Seniors at community meetings specific to older adult population.
• Effectively communicates with multidisciplinary team members through regular coordination.
• Recognizes how individual performance affects overall agency goals and objectives.
• Completes efficient timely and accurate documentation of all client efforts interactions referrals and data entry into various software programs (Case Worthy Teams)
• Complies with budgetary guidelines.
• Works collaboratively with a multi-disciplinary team to facilitate client care.
• Provides day-to-day coordination to aid clients transition from homelessness to housing stability.
• Develops a thorough understanding of the Coordinated Entry System (CES) and Clarity.
• Performs other duties as assigned.

Required Qualifications

• Bachelors degree preferred or equivalent combination of education and experience sufficient to successfully perform the key accountabilities of the job; may require a degree in a specialized field e.g. social work.
• Bilingual proficiency is strongly preferred specifically in Spanish Mandarin and/or Cantonese.

Preferred Skills

• Excellent analytical verbal and written communication skills and ability to establish rapport. Must be skilled in English communication.
• Strongly defined sense of professional boundaries.
• Ability to think critically solve problems creatively and effectively assist clients in difficult situations.
• Proficient in de-escalation techniques as well as the understanding and application of motivational interviewing skills.
• Using a person-centered approach when problem-solving.
• A positive attitude desire to learn and grow and aspirations to lead.
• Ability to maintain professional capacity during crisis situations.
• Demonstrates integrity honesty a sense of responsibility ability to use good judgment and maintain confidentiality.
• Ability to work independently and within a team-based approach multi-task and set priorities to meet deadlines.
• Possesses excellent organizational skills.
• Ability to work collaboratively with both internal and external partners.
• High level of proficiency in web-based systems Microsoft Office and other client Record Management systems

Physical Demands and Work Environment

The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. While performing the duties of this job the employee is regularly required to remain in a stationary position for extended periods whilst meeting with clients and is regularly exposed to the normal risks of working in an office environment.

Why our current employees enjoy working for us:

• We offer a comprehensive benefits package. Serving Seniors pays 100% of employees medical & dental coverage. (For employees who qualify for benefits)
• We offer paid holidays and paid time off to all employees
• We offer a floating holiday to all employees
• We offer up to a 3% match on 403(b) retirement plans to all employees
• Weve been voted a best place to work for over five years in San Diego
• We are a stable company with over 50 years of experience
• We have served thousands of older adults throughout San Diego County making a positive impact and providing a higher quality of life to these individuals

Pay: $23 to $24 DOE

This employer is an Equal Opportunity/Affirmative Action and E-Verify employer. All qualified applicants will receive consideration for employment without regard to race color religion sex including sexual orientation and gender identity national origin disability protected Veteran Status or any other characteristic protected by applicable federal state or local law