Renewals Specialist
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Job Location:
Somerville, NJ - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
At SmartBear we believe building great software starts with quality and were helping our customers make that happen every day. Our solutions featuring HaloAI bring visibility and automation to software development making it easier for teams to deliver high-quality software faster. SmartBear is trusted by over 16 million developers testers and software engineers at 32000 organizations including innovators like Adobe JetBlue FedEx and Microsoft.
As a Renewals Specialist you will be building and developing enduring relationships with SmartBear customers acting as their trusted advisor and understanding their unique business challenges. SmartBear is hiring top sales talent for Renewal Sales due to massive market demand as we are in the midst of unprecedented growth and global expansion. The SmartBear Renewals Specialist will nurture the customer relationship and act as a sales enabler to drive retention and customer loyalty for SmartBear products.
Responsibilities
- Strategically engage with customers to align customer goals with our solutions. Ensure account retention development and growth of lifetime customer value
- Drive customer use and adoption of software to ensure maximum license utilization by facilitating successful onboarding and adoption of software leading to retention upsell and cross sell opportunities
- Expand and grow customer accounts by identifying customer needs and educating and selling additional products in our software portfolio
- Monitor and report customers product experiences and provide consultation and recommendations to improve performance and success
Requirements:
- 1-2 years of experience in a customer facing role
- Bachelors degree or equivalent experience
- Sales account management or customer success experience especially in software a plus
- Strong customer-focus and service orientate
- Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization
- Ability to consult with customers remotely or onsite (if needed) at the business operation and technical levels
- Ability to accomplish results working through others
- Hands on individual contributor and collaborative team player
- Excellent written and oral communication skills including presentation skills
- Strong analytical and problem-solving abilities
Why you should join the SmartBear crew
- You can grow your career at every level.
- We invest in your success as well as the spaces where our teams come together to work collaborate and have fun.
- We love celebrating our SmartBears; we even encourage our crew to take their birthdays off .
- We are guided by a People and Culture organization - an important distinction for us. We think about our team holistically the whole person.
- We celebrate our differences in experiences viewpoints and identities because we know it leads to better outcomes.
Did you know
- Our main goal at SmartBear is to make our technology-driven world a better place.
- SmartBear is committed to ethical corporate practices and social responsibility promoting good in all the communities we serve.
- SmartBear is headquartered in Somerville MA with offices across the world including Galway Ireland Bath UK Wroclow Poland and Bangalore India.
- Weve won major industry(product and company) awards including B2B Innovators Award Content Marketing Association IntellyX Digital Innovator and BuiltIn Best Places to Work
#LI-ONSITE
Required Experience:
IC
Key Skills
- Sales Experience
- Crane
- Customer Service
- Communication skills
- Heavy Equipment Operation
- Microsoft Word
- Case Management
- OSHA
- Team Management
- Catheterization
- Microsoft Outlook Calendar
- EHS
About Company
Testing and Development teams around the world use SmartBear's automation, development and monitoring tools to build better software and applications.
