Telecaller

Company Overview

Doshion PolyScience Pvt Ltd a vertical of DOSHION GROUP specializes in manufacturing ion exchange resins pharma polymers and membrane performance chemicals. Based in Ahmedabad we operate PAN India and export to over 40 countries serving the water and wastewater treatment sector with turnkey solutions for more than 50 years.

Job Overview

The Telecaller position at Doshion PolyScience Pvt Ltd is a full-time role based in Ahmedabad suitable for freshers with up to 3 years of work experience. The role requires outbound calling and customer engagement to support business growth through lead generation and relationship management in the manufacturing industry.

Qualifications and Skills

• Lead Generation (Mandatory skill): Experience or ability to effectively generate and qualify potential leads for business development through various calling strategies.
• Outbound Calling: Comfortable and effective in making high-volume outbound calls to prospective and existing clients to explain products and services.
• Excellent communication skill: Strong verbal communication with clarity and professionalism to convey messages accurately to diverse audiences.
• Problem Solving: Ability to proactively identify understand and resolve client queries or objections during calls to enhance customer satisfaction.
• CRM Software: Familiarity with customer relationship management software for tracking calls maintaining client data and managing interactions efficiently.
• Data Entry: Precise and timely entry of telecalling updates customer information and lead details to support accurate reporting and follow-up processes.
• Customer Relationship Management: Capable of building and maintaining positive customer relationships to ensure repeat business and customer loyalty.
• MS Office: Proficiency in using Word Excel and Outlook for maintaining call records preparing reports and supporting internal communication needs.

Roles and Responsibilities

• Initiate and manage outbound calls to potential and existing customers to introduce products and generate qualified sales leads for the business.
• Follow up on leads generated through marketing campaigns and ensure consistent engagement with prospects to convert them into customers.
• Maintain accurate and detailed records of calls interactions leads and follow-ups using CRM and internal tracking systems.
• Assist in resolving customer queries and provide product or service information to improve customer experience and satisfaction.
• Coordinate with the sales and marketing teams to achieve overall lead generation and conversion targets set by the company.
• Update daily call logs maintain lead status and prepare regular activity reports for management review and performance evaluation.
• Ensure compliance with company policies confidentiality agreements and best practices during all customer interactions.
• Contribute ideas to improve call scripts telecalling techniques and overall customer approach to enhance lead quality and conversion rates.