This is a remote position.
Telecaller job involves making & receiving calls to engage potential/existing customers promoting products/services generating leads handling inquiries resolving issues and maintaining customer data requiring excellent communication persuasion and target-driven skills for sales or support goals notes LinkedIn Indeed Betterteam. Key duties include outbound/inbound calls data entry in CRM following up on leads and meeting sales targets acting as the voice of the company.
Key Responsibilities:
Customer Interaction: Make outbound calls to prospects and receive inbound calls from customers.
Sales/Lead Generation: Inform customers about offerings generate interest and convert leads into sales.
Customer Support: Address inquiries resolve complaints and provide information or solutions.
Data Management: Accurately record customer interactions update CRM and maintain contact lists.
Target Achievement: Consistently meet daily weekly or monthly performance goals.
Essential Skills & Qualifications:
Communication: Excellent verbal communication persuasion and interpersonal skills.
Language: Fluency in required languages (e.g. English Hindi).
Customer Focus: Strong ability to listen understand needs and ensure satisfaction.
Adaptability: Ability to modify pitches and handle diverse customer demands.
Organization: Meticulous record-keeping and time management.
What the Role Involves:
Being the companys voice building relationships.
Working in sales customer service or marketing.
Potentially handling chats emails or social media besides calls.
Training on scripts accents and product knowledge.
Career growth opportunities into team leadership or management.