This is a remote position.
Telecaller job involves making/receiving calls to engage customers generate leads promote products/services resolve issues and meet sales targets requiring excellent communication persuasion and record-keeping often using CRM tools to build customer relationships and drive business growth functioning as the voice of the company.
Key Responsibilities:
Customer Engagement: Contacting existing/potential customers via phone for sales support or feedback.
Lead Generation: Identifying and nurturing sales leads for the sales team.
Product Promotion: Informing clients about company offerings and nudging them towards purchases.
Inbound/Outbound Calls: Handling both incoming queries and making proactive calls.
Record Keeping: Accurately logging customer interactions details and follow-ups in CRM systems.
Issue Resolution: Addressing customer complaints and providing solutions.
Target Achievement: Meeting daily weekly or monthly sales/call quotas.
Essential Skills:
Verbal Communication: Clear persuasive and confident speaking.
Persuasion: Ability to influence tough individuals.
Listening: Understanding customer needs.
Patience & Professionalism: Maintaining high service standards.
Computer Proficiency: Using CRM and other tools.
Typical Environment:
Often target-driven with roles in sales marketing or customer service.
May involve training on phone etiquette and accents for international roles.
meeting with clients virtually or during sales visits. demonstrating and presenting products. establishing new business. maintaining accurate records. attending trade exhibitions conferences and meetings. reviewing sales performance. negotiating contracts and packages.