Facility Executive Soft Services

JLL empowers you to shape a brighter way.

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.

MAJOR RESPONSIBILITIES

Transforming to the Workspace Team of the future

• Commitment to deliver the best level of service every time through obsessive level of attention to detail

• Ensures resets back to agreed format including owning Clear Deck policy / and associated reporting to Workspace Experience team to allow for onward sharing with LOBs

• Proactive checks to agreed schedule reviewing ping reports from with a proportion after business hours so Occupants come back to refreshed and clean workspace

Client/Stakeholder Management (in support of the Site Lead)

• Comply with all requirements of the Client contract and meet or exceed Key Performance Indicators

• Deliver an exceptional quality of service to the Client as reflected by Client feedback

Operations Management

• Functional operational control to deliver excellence every time

• Managing Soft services related operations

• Interfacing with the pest control for carrying out the pest control activities at the facility.

• Interacting with the Housekeeping vendor collecting all documents from the vendor for compliance audit

• Taking facility rounds and find out snags and raising tickets for the same

• Preparing the Daily/Weekly and Monthly reports

• Ownership of the Day to day administration including reports generation of the stocks tracker.

• Follow up and close the tickets logged

• Take rounds of the facility regularly to identify issues in and initiate immediate rectification actions

• Meet the housekeeping in charge during the shift to discuss and communicate priorities for the shift and address complaints

• Involve in Vendor staff Training & Development.

• Implement service tasks procedures and policies and measure performance

• Provide comprehensive workspace management for the office premises

• Be able to resolve problems or improve operations

• Implementation of service task procedures and policies

• Assist with critical out-of-hours issues & participate as a key team member in responses to emergency situations

• Report building incident following with set escalation channels with measures and solutions

• Coordinate manage and oversee vendors to perform a wide range of workspace-related services

• Work with all related parties on timely delivery of all services

• When necessary raise risks to Workspace Experience Site Lead for further investigation

• Continuous Improvement implementation

• Cost saving mind-set that drives value for service as every level

• Conduct data analysis report when necessary

Location:

Scheduled Weekly Hours:

If this job description resonates with you we encourage you to apply even if you dont meet all of the requirements. Were interested in getting to know you and what you bring to the table!

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