Danish Speaking Customer Advisor

We are seeking a motivated and customer-focused Danish-Speaking Customer Advisor to join our team in Lisbon. This is an exciting on-site opportunity to be part of a high-impact project in the search engine industry where your skills will directly contribute to enhancing user experience and providing excellent service to Danish-speaking customers.

While prior customer service or related experience is an advantage it is not a strict requirement we value enthusiasm adaptability and a strong willingness to learn above all.

This role offers a unique opportunity to work in an international environment develop your career and contribute to innovative projects.

Key Responsibilities

As a Danish-Speaking Customer Advisor you will:

• Deliver high-quality support and assistance to Danish-speaking customers via multiple communication channels (chat email phone).

• Resolve customer inquiries efficiently and professionally while maintaining a high standard of service.

• Act as a bridge between the customer and the technical/product teams ensuring clear communication of user needs and issues.

• Provide product and service guidance to users to enhance their experience.

• Document interactions and maintain accurate records of customer inquiries and feedback.

• Work with internal teams to continuously improve customer experience and identify potential enhancements to products or processes.

• Maintain up-to-date knowledge of project features tools and policies.

• Adapt to evolving workflows and assist with training and onboarding of new team members as needed.

Required Qualifications

The ideal candidate will have:

• Fluent Danish (C1) excellent written and spoken communication.

• English proficiency (B2 level minimum).

• Excellent communication skills and a customer-oriented mindset.

• Strong problem-solving skills and ability to work under pressure.

• Prior customer service or client-facing experience is an advantage but not mandatory.

• Ability to adapt quickly to a fast-paced changing environment.

• Positive attitude reliability and strong interpersonal skills.

• Ability to work on-site in Lisbon.

What We Offer

We value our team members and believe in providing a supportive environment that fosters growth and success. Benefits include:

• Competitive salary with performance-based incentives.

• Career growth opportunities within an international company.

• Health and life insurance for your wellbeing.

• Relocation support for international hires including flight tickets to Lisbon and accommodation.

• On-site training and onboarding to help you succeed in your role.

• A dynamic multicultural working environment with a focus on teamwork and innovation.

• Exposure to an exciting search engine project and the opportunity to work with cutting-edge technology.

Relocation Support

For candidates relocating to Lisbon we ensure a smooth relocation process including:

• Flight tickets to Lisbon.

• Accommodation support upon arrival.

• Guidance and assistance with settling into your new work and living environment.

Who Should Apply

This role is ideal for a Danish-speaking individual who:

• Has a strong interest in customer service and digital technology.

• Enjoys helping customers and solving problems.

• Is adaptable and thrives in a dynamic work environment.

• Is open to learning and growing within the company.

How to Apply

If you meet the requirements and are eager to contribute to an exciting project please submit your CV and a cover letter highlighting your language skills any relevant experience and why you are the perfect fit for this role.