Danish Speaking Customer Advisor
Danish Speaking Customer Advisor
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Job Description
We are seeking a motivated and customer-focused Danish-Speaking Customer Advisor to join our team in Lisbon. This is an exciting on-site opportunity to be part of a high-impact project in the search engine industry where your skills will directly contribute to enhancing user experience and providing excellent service to Danish-speaking customers.
While prior customer service or related experience is an advantage it is not a strict requirement we value enthusiasm adaptability and a strong willingness to learn above all.
This role offers a unique opportunity to work in an international environment develop your career and contribute to innovative projects.
Key Responsibilities
As a Danish-Speaking Customer Advisor you will:
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Deliver high-quality support and assistance to Danish-speaking customers via multiple communication channels (chat email phone).
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Resolve customer inquiries efficiently and professionally while maintaining a high standard of service.
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Act as a bridge between the customer and the technical/product teams ensuring clear communication of user needs and issues.
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Provide product and service guidance to users to enhance their experience.
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Document interactions and maintain accurate records of customer inquiries and feedback.
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Work with internal teams to continuously improve customer experience and identify potential enhancements to products or processes.
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Maintain up-to-date knowledge of project features tools and policies.
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Adapt to evolving workflows and assist with training and onboarding of new team members as needed.
Required Qualifications
The ideal candidate will have:
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Fluent Danish (C1) excellent written and spoken communication.
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English proficiency (B2 level minimum).
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Excellent communication skills and a customer-oriented mindset.
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Strong problem-solving skills and ability to work under pressure.
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Prior customer service or client-facing experience is an advantage but not mandatory.
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Ability to adapt quickly to a fast-paced changing environment.
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Positive attitude reliability and strong interpersonal skills.
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Ability to work on-site in Lisbon.
What We Offer
We value our team members and believe in providing a supportive environment that fosters growth and success. Benefits include:
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Competitive salary with performance-based incentives.
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Career growth opportunities within an international company.
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Health and life insurance for your wellbeing.
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Relocation support for international hires including flight tickets to Lisbon and accommodation.
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On-site training and onboarding to help you succeed in your role.
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A dynamic multicultural working environment with a focus on teamwork and innovation.
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Exposure to an exciting search engine project and the opportunity to work with cutting-edge technology.
Relocation Support
For candidates relocating to Lisbon we ensure a smooth relocation process including:
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Flight tickets to Lisbon.
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Accommodation support upon arrival.
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Guidance and assistance with settling into your new work and living environment.
Who Should Apply
This role is ideal for a Danish-speaking individual who:
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Has a strong interest in customer service and digital technology.
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Enjoys helping customers and solving problems.
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Is adaptable and thrives in a dynamic work environment.
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Is open to learning and growing within the company.
How to Apply
If you meet the requirements and are eager to contribute to an exciting project please submit your CV and a cover letter highlighting your language skills any relevant experience and why you are the perfect fit for this role.
Employment Type
Full Time
