French and English Customer Support (South Africa)

Role Details

About Us

PartnerHero is now Crescendo a stronger bolder force in customer experience.
Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard.

We deliverAugmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or empathy. At Crescendo we dont just connect talent with opportunity we elevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to whats next.

The Role

Were looking for French and English customer support specialists who are passionate about transforming thedog-human relationship. Our mission Develop cutting-edge technology to revolutionize what it means tobe a dog parent. The dog industry remains firmly stuck in the past and we are here to change that. The partner isleveraging our teams talent and expertise to improve the lives of the millions of dogs in the -time location tracking activity sleep and behavior monitoring are just the beginning.

The most exciting aspect of our work Bridging the communication gap between dogs and humans. Imagine a world where everyone knows how their dog feels in real-time and how to keep their best friendin good shape. Thats the future were building at the youre someone who thrives in innovative collaborative work environments and feels strongly abouthelping dogs live longer better lives the partner could be the perfect fit. Join us in our pursuit of the impossibleor as we call it here let me find a way to redefine the future of dog ownership together

What Youll Do:

• Provide exceptional customer service via chat and phone
• Work closely with customers to develop relationships that promote retention and loyalty
• Communicate with customers to identify their needs process requests escalate complaints and provide helpful solutions that ensure they have a great customer service experience
• Analyze recurring customer issues and document accordingly
• Refer to premade scripts for a variety of customer service topics

What We Expect From You:

• You love dogs
• At least 1 years of prior experience working directly with customers in a customer support role
• Strong writing and communication skills in English and French
• Passion for creating exceptional customer experiences and an ability to use challenging situations as an opportunity to exceed customer expectations
• Ability to thrive in a dynamic and evolving environment - must be adaptable
• Metrics-driven and proven ability to handle a high volume of customer interactions
• Strong conflict resolution skills and even temperament in challenging situations
• Understanding of active listening techniques
• Comfortable using a computer

What Youll Get In Return:

• Hybrid working arrangements
• Competitive Base Salary
• Generous paid vacation
• Attractive benefits package including medical dental and vision options that are applicable per country of residence for all our full-time employees
• Access to free posture-based fitness workouts from home paid Sabbatical Leave
• Training opportunities provided by Crescendo and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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