Inside Sales Account Manager
Inside Sales Account Manager
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Job Description
CHEP helps move more goods to more people in more places than any other organization on earth via our 347 million pallets crates and containers. We employ approximately 13000 people and operate in 60 countries. Through our pioneering and sustainable share-and-reuse business model the worlds biggest brands trust us to help them transport their goods more efficiently safely and with less environmental impact.
What does that mean for you Youll join an international organization big enough to take you anywhere and small enough to get you there sooner. Youll help change how goods get to market and contribute to global sustainability. Youll be empowered to bring your authentic self to work and be surrounded by diverse and driven professionals. And you can maximize your work-life balance and flexibility through ourHybrid Work Model.
Job Description
Position Purpose:The Internal Account Managers role is to manage a large portfolio of small & medium customers maintaining strong relationships and addressing customer needs primarily via phone and email and occasional business travel. The role comes with budget responsibility (revenue and profitability) as well as customer satisfaction and engagement targets.
Key Responsibilities May Include:
- Build and sustain strong customer relationships across a portfolio acting as the main point of contact for inquiries issue resolution and satisfaction.
- Identify growth opportunities and pursue new business leads increasing revenue through strategic initiatives such as expansion and pricing optimizations.
- Collaborate with cross-functional teams (e.g. Sales Operations Category Management) to design and execute strategic plans that support customer growth cost efficiency and business ease.
- Conduct regular business reviews manage tenders and negotiate contracts ensuring alignment with business goals and customer needs.
- Monitor account performance through key metrics and customer feedback (e.g. NPS) implementing strategies to enhance customer experience and loyalty.
- Oversee the annual audit process ensuring compliance with CHEPs policies and recovering any outstanding equipment fees.
- Lead initiatives aimed at reducing transport costs and improving supply chain efficiency driving value for customers and optimizing operational processes.
- Support the integration of sustainability initiatives with customers contributing to CHEPs broader corporate social responsibility objectives.
Qualification:
- 3 years in a dedicated customer-facing role preferably in account management.
- Strong business-to-business acumen.
- Bachelors degree.
Experience:
- Experience in a previous sales or Customer services role.
- Negotiations to implement and review contracts.
- Logistics/supply chain.
Skills & Knowledge:
- Excellent written and verbal communication skills and interpersonal skills.
- Negotiation skills over the phone. Balancing customer needs and company expectations.
- Meeting via phone/Teams.
- Language capability (native speaker level) for a minimum of 1 preferably 2 extra European languages next to Spanish and English.
- In-depth product knowledge.
- Strong in prioritisation setting and organising work.
- Problem-solving and customer-centric.
- Self-motivated and able to work independently to achieve results.
- Technical skills: SAP Salesforce Brix Microsoft Office.
Languages:
English German mandatory and Italian/Dutch as second language.
Remote Type
Hybrid RemoteSkills to succeed in the role
Account Management Active Learning Adaptability Asset Management Communication Cross-Functional Work Curiosity Customer Retentions Customer Satisfaction Digital Literacy Emotional Intelligence Empathy Initiative Negotiation Partnership Development Problem Solving Process Improvements Relationship Management Revenue Growth Solutions Development Stakeholder Engagement Strategic Planning Value PropositionsWe are an Equal Opportunity Employer and we are committed to developing a diverse workforce in which everyone is treated fairly with respect and has the opportunity to contribute to business success while realizing his or her potential. This means harnessing the unique skills and experience that each individual brings and we do not discriminate against any employee or applicant for employment because of race color sex age national origin religion sexual orientation gender identity status as a veteran and basis of disability or any other federal state or local protected class.
Individuals fraudulently misrepresenting themselves as Brambles or CHEP representatives have scheduled interviews and offered fraudulent employment opportunities with the intent to commit identity theft or solicit money. Brambles and CHEP never conduct interviews via online chat or request money as a term of employment. If you have a question as to the legitimacy of an interview or job offer please contact us at
Required Experience:
Manager
Employment Type
Full-Time
