Account Manager

Future Group a global leader in translation and localisation since 1994 is seeking a motivated Account Manager to join our expanding team. If you have a passion for building long-term client relationships and driving portfolio growth within the localisation industry we want to hear from you!

Key Responsibilities: Account Management and Client Success

• Drive account growth by identifying upselling cross-selling and renewal opportunities that meet and exceed revenue targets.
• Act as the main point of contact for client accounts building and maintaining strong relationships with stakeholders at all levels including C-suite professionals.
• Analyse and interpret performance data to generate insights and strategic recommendations for both the client and internal teams.
• Manage client feedback efficiently ensuring high satisfaction resolving issues and supporting long-term partnerships.
• Lead presentations and negotiations in meetings with diverse client teams to effectively communicate solutions and value propositions.
• Collaborate closely with marketing project management and service delivery teams to ensure seamless execution and consistent client satisfaction.
• Support multi-channel marketing and outreach activities to foster increased client engagement and retention.
• Maintain accurate records of client communication opportunities and pipeline activities using CRM platforms such as HubSpot or Freshworks.
• Proactively monitor industry trends and competitor activity to identify new business opportunities and drive account expansion.

Required Experience and Skills: Account Management in Localization

• 23 years of demonstrable experience as an Account Manager within the localization translation or language solutions sector (industry experience essential).
• Exceptional analytical communication and negotiation skills with an ability to interpret data and present strategic recommendations to diverse audiences.
• Confidence in leading client meetings and delivering compelling business proposals and presentations.
• Proficiency in CRM systems (such as HubSpot or Freshworks) and familiarity with marketing processes and tools considered an advantage.
• Fluent in English both written and spoken with strong organizational and time-management skills.
• A client-focused approach with a commitment to delivering high-quality service in a fast-paced collaborative environment.

Why Choose Future Group Account Management Career Benefits

• Join an international team dedicated to fostering global communication through innovative localization solutions.
• Work alongside experts in translation marketing and project management from all corners of the globe.
• Experience comprehensive training development programmed and opportunities for career advancement within a growing sector.
• Enjoy a diverse inclusive and dynamic company culture that values initiative collaboration and continuous improvement.
• Benefit from flexible working arrangements a competitive salary package and a supportive environment for professional growth.

Ready to Empower Your Career in Account Management

If you are committed to delivering exceptional client outcomes and eager to take the next step in your localization account management career we invite you to apply today. Join Future Group and help us connect the world one client at a time.