Contact Centre Manager Shannons
Contact Centre Manager Shannons
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Job Description
Contact Centre Manager - Shannons
Job No: 677294
Adelaide Melbourne - Outer Suburbs Various
Permanent Full Time
Insurance Contact Centre
Pay Band 6
- Lead a high-performing team in a values-driven insurance brand
- Heatherton & Adelaide locations with flexible hybrid working with career development opportunities
- Drive customer obsession and operational excellence
Shannons is Australias leading insurance provider for motoring enthusiasts offering more than just protection for classic and collectible vehicles. As Contact Centre Manager youll lead Shannons customer-facing teams to deliver service excellence drive performance and embed a culture of safety accountability and continuous improvement. Be part of a leadership team shaping the future of customer service in insurance.
What Youll Do
- Lead and inspire a high-performing contact centre team driving customer satisfaction and operational excellence
- Champion the Ethos Productivity Program to embed best practices and consistent service delivery
- Manage change initiatives to ensure smooth transitions and measurable benefits across the centre
- Build team capability through coaching mentoring and professional development
- Oversee operational budgets and ensure compliance with internal and external standards
- Collaborate across Shannons and Consumer Insurance to align strategy and share best practice
What Youll Bring
- Proven leadership experience in customer service insurance or contact centre environments
- Strong commercial acumen with the ability to balance financial customer and risk outcomes
- Advanced coaching and change management skills to lead transformation and capability uplift
- Effective communication and influencing skills across diverse stakeholder groups
- Experience using customer insights to drive performance and continuous improvement
- Ability to manage budgets and contribute to strategic planning
What Youll Enjoy
Access our award-winning Shine platform your central hub for exclusive perks wellbeing support career development and recognition. Shine has been recognised for excellence in employee experience making it easier than ever to access what matters most to you.
- Hybrid working flexible leave 20 weeks paid parental leave and up to 5 days paid flexible leave annually
- Paid study support career breaks on-the-job learning and a $1000 referral bonus for eligible employees
- Free wellbeing coaching a dedicated Employee Council and confidential EAP access
- Discounts at 400 retailers insurance savings gym memberships and reduced super fees
- Paid volunteer leave donation matching and unlimited emergency response leave
- Performance-based bonuses and Suncorp shares for eligible employees
- Diversity is celebrated through employee resource groups and inclusive policies for all families
Explore our full benefits: Suncorp we believe we are our best when our workforce is as diverse talented and passionate as the communities in which we live and operate and where our people feel included valued and connected. We are passionate about inspiring our people by creating a diverse accessible and inclusive culture offering flexible work career development and internal mobility and building connected relationships amongst our team members and with our customers.
If you require any support and adjustments to participate equitably in our recruitment process or in the workplace we encourage you to contact for a confidential conversation.
To apply for this opportunity please submit your application directly via the link provided.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Daylight Time
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Manager
Employment Type
Full-Time
