Collision center CSR(customer service representative)
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Job Location:
Bethesda, MD - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Title: Customer Service Representative (CSR) Auto Body Shop
Job Type: Full-time
About Us
At Chevy Chase Acura we take pride in delivering high-quality collision repair and exceptional customer care. Our team is committed to making the repair process as stress-free as possible for our customers. We are seeking a friendly organized and detail-oriented Customer Service Representative (CSR) to join our front office team and be the first point of contact for our valued customers.
Responsibilities
Greet customers in person and over the phone with professionalism and courtesy.
Schedule repair appointments and manage the repair calendar.
- Generate work order with proper documentation.
Communicate with insurance companies adjusters and vendors to ensure proper documentation.
Provide estimates and explain repair processes to customers in clear simple terms.
Update customers throughout the repair process regarding status and timelines.
Handle administrative tasks such as data entry filing and payment processing.
Support the shop manager and technicians with customer communication and workflow coordination.
Qualifications
Previous experience in customer service; auto body or automotive experience a plus.
Strong communication and interpersonal skills.
Ability to multitask in a fast-paced environment.
Proficiency in Microsoft Office and comfort with shop management software.
High attention to detail and excellent organizational skills.
Positive attitude and team-oriented mindset.
Benefits
Competitive pay (based on experience)
Health dental and vision insurance options
Paid time off and holidays
Opportunities for career growth and development
Supportive team-focused work environment
- 401K
Required Experience:
Unclear Seniority
Key Skills
- Typing
- Data Entry
- Customer Service
- Basic Math
- Computer Skills
- Windows
- Banking
- Upselling
- Pricing
- Sanitation
- Cash Handling
- Stocking
About Company
WHO WE ARE: Chevy Chase Acura, located in the heart of Bethesda, Maryland, has been a cornerstone of the community since 1939. We take pride in being consisten...
