Head of Customer Success Supply Chain (APAC)

We help the world run better
At SAP we keep it simple: you bring your best to us and well bring out the best in you. Were builders touching over 20 industries and 80% of global commerce and we need your unique talents to help shape whats next. The work is challenging but it matters. Youll find a place where you can be yourself prioritize your wellbeing and truly belong. Whats in it for you Constant learning skill growth great benefits and a team that wants you to grow and succeed.

Key responsibilities

As the Head of Customer Success Supply Chain for APAC you will serve as the senior executive leader responsible for defining and executing SAPs Customer Success strategy across the region for our Supply Chain portfolio. You will lead a diverse team of senior Customer Success Managers and Customer Engagement Executives to ensure our customers realize maximum value from their SAP Supply Chain investments achieve business outcomes and remain long-term advocates of SAP.

You will act as the executive sponsor for strategic customers drive adoption and value realization and partner with cross-functional leaders to ensure alignment of Customer Success with Sales Consulting and Product strategy.

What Youll Do

As the Head of Customer Success Supply Chain you will:

Strategic Leadership & Vision

• Define and lead the Customer Success strategy for Supply Chain in APAC aligned to SAPs global vision and regional business objectives.
• Drive customer value realization ensuring SAP Supply Chain solutions translate into measurable business outcomes across diverse industries.
• Serve as the executive sponsorfor key accounts engaging CXOs and board-level stakeholders to guide digital transformation journeys.

Customer Success & Retention

• Own renewals adoption retention and expansion KPIsfor the Supply Chain portfolio in APAC.
• Anticipate customer challenges oversee escalations and ensure customer satisfaction and loyalty.
• Champion a customer-first cultureand promote customer advocacy (references success stories advisory boards).

Team Leadership & Development

• Lead inspire and develop a high-performing regional teamof senior Customer Success leaders and professionals.
• Foster diversity inclusion and growth ensuring talent readiness to support customer needs and career development.
• Build a strong culture of accountability collaboration and innovationacross markets.

Cross-Functional Collaboration

• Partner with Sales Consulting Product Engineering and Global Customer Successto deliver an integrated seamless experience for customers.
• Influence SAPs product roadmap with customer insights ensuring relevance and competitiveness in APAC.
• Collaborate with Partners and Ecosystem players to strengthen customer adoption and transformation success.

Business & Operational Accountability

• Manage regional customer success P&L leverstied to renewals expansion and NPS.
• Monitor operational excellence across the region with robust governance reporting and executive dashboards.
• Represent SAP at industry forums executive councils and thought leadership platformsacross APAC.

What You Bring

• 15 years of leadership experiencein Enterprise Software & Supply Chain Solutionsor SaaS-based customer success with a proven record of leading large regional teams.
• Deep expertise in Supply Chain Management (planning manufacturing logistics procurement asset management)with an understanding of cloud and AI-led transformation.
• Strong CXO engagement experience influencing board-level stakeholders and driving strategic customer outcomes.
• Demonstrated success in renewals expansion adoption and customer value realization metrics.
• Exceptional leadership coaching and talent development capabilities.
• Ability to navigate complex multi-country APAC environments balancing global strategy with local execution.
• Strong business acumen and the ability to link technology with measurable business results.
• Fluency in English; additional Asian languages a plus.

Why SAP

SAP innovations help more than 400000 customers worldwide work together more efficiently and use business insights more effectively. As a cloud company with over 200 million users and more than 100000 employees worldwide we are purpose-driven and future-focused. At SAP you can bring your whole self to work run at your best and build breakthroughs together.

We believe in inclusion diversity and equity. We invest in our peoples growth and well-being creating an environment where talent thrives.

Bring out your best
SAP innovations help more than four hundred thousand customers worldwide work together more efficiently and use business insight more effectively. Originally known for leadership in enterprise resource planning (ERP) software SAP has evolved to become a market leader in end-to-end business application software and related services for database analytics intelligent technologies and experience management. As a cloud company with two hundred million users and more than one hundred thousand employees worldwide we are purpose-driven and future-focused with a highly collaborative team ethic and commitment to personal development. Whether connecting global industries people or platforms we help ensure every challenge gets the solution it deserves. At SAP you can bring out your best.

We win with inclusion
SAPs culture of inclusion focus on health and well-being and flexible working models help ensure that everyone regardless of background feels included and can run at their best. At SAP we believe we are made stronger by the unique capabilities and qualities that each person brings to our company and we invest in our employees to inspire confidence and help everyone realize their full potential. We ultimately believe in unleashing all talent and creating a better world.

SAP is committed to the values of Equal Employment Opportunity and provides accessibility accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application please send an e-mail with your request to Recruiting Operations Team:

For SAP employees: Only permanent roles are eligible for the SAP Employee Referral Program according to the eligibility rules set in the SAP Referral Policy. Specific conditions may apply for roles in Vocational Training.

Qualified applicants will receive consideration for employment without regard to their age race religion national origin ethnicity gender (including pregnancy childbirth et al) sexual orientation gender identity or expression protected veteran status or disability in compliance with applicable federal state and local legal requirements.

Successful candidates might be required to undergo a background verification with an external vendor.

AI Usage in the Recruitment Process

For information on the responsible use of AI in our recruitment process please refer to our Guidelines for Ethical Usage of AI in the Recruiting Process.

Please note that any violation of these guidelines may result in disqualification from the hiring process.

Requisition ID: 435553 Work Area: Consulting and Professional Services Expected Travel: 0 - 10% Career Status: Management Employment Type: Regular Full Time Additional Locations: #LI-Hybrid