Representative, Customer Service

Singapore - Singapore

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

In our always on world we believe its essential to have a genuine connection with the work you do.

General Summary: The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScope products capabilities as well as CRM process and procedures. The CSR will be accountable for a full spectrum of customer service activities involved in the Quote to Cash process (up to and including the time the order ships invoices or after handover). This may include but is not limited to generating quotations and price response order processing managing shipment schedules expediting shipments tracking finding and proposing alternative materials where necessary.

How Youll Help us Connect the World:

Pre-order - prepare sales quotation using SAP system and/or pricing tool performing lead-time check and liaising with other functional teams to ensure customers enquiries are responded
Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects completion timetables and potential scheduling issues.
Order Management - Process purchase orders sample request and/or approved return request and follows through till shipment(Order entryAcknowledgement Confirmations Change notifications etc.)
Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
Setup regular weekly or bi-weekly calls with customers to review open backlog identify potential delivery push-back and discuss/resolve any open issue or concern
Process rebates claims and stock returns approved by Product Line Management
Support quality and warranty process where required
Participate actively in on-going product process systems and business skills training;
Provide support and back-up assistance to peers
Develop and maintain constructive and cooperative working relationships with customers prospects colleagues and supervisors and maintain them over time

Required qualification for Consideration

Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
Knowledge or experience with SAP system preferred.
Excellent communication skills and with good telephone etiquette.
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to fast paced and dynamic environment.

Why CommScope:

CommScope is on a quest to deliver connectivity that empowers how we live work and employees push the boundaries of communications technology that enables game-changing discoveries like 5G the Internet of Things and gigabit speeds for everyone our unmatched expertise in copper fiber and wireless infrastructure our global clients rely on us to outperform today and be ready for the needs of tomorrow.

If you want to grow your career alongside bright passionate and caring people who strive to create whats connect to your future at CommScope.

CommScope is an Equal Opportunity Employer (EEO) including people with disabilities and veterans. If you are seeking an accommodation for the application or interview process please contact us to submit your request at You can also learn more about CommScopes accommodation process and EEO policy at Experience:

Unclear Seniority

In our always on world we believe its essential to have a genuine connection with the work you do.General Summary: The Customer Service Representative (CSR) is responsible for cultivating customer relationships for current/potential customers by utilizing excellent and in-depth knowledge of CommScop...

In our always on world we believe its essential to have a genuine connection with the work you do.

How Youll Help us Connect the World:

Pre-order - prepare sales quotation using SAP system and/or pricing tool performing lead-time check and liaising with other functional teams to ensure customers enquiries are responded
Work closely with Customers and Sales Team to develop a better understanding of our products and services in meeting customer needs.
Communicate and collaborate with the Materials Management and/or Operations team to anticipate projects completion timetables and potential scheduling issues.
Order Management - Process purchase orders sample request and/or approved return request and follows through till shipment(Order entryAcknowledgement Confirmations Change notifications etc.)
Identify items with shipment schedule falling out of general lead-time and expedite pro-actively with Planners
Monitor/follow up on shipment schedule to ensure timely delivery or pick-up as per incoterm of sale
Setup regular weekly or bi-weekly calls with customers to review open backlog identify potential delivery push-back and discuss/resolve any open issue or concern
Process rebates claims and stock returns approved by Product Line Management
Support quality and warranty process where required
Participate actively in on-going product process systems and business skills training;
Provide support and back-up assistance to peers
Develop and maintain constructive and cooperative working relationships with customers prospects colleagues and supervisors and maintain them over time

Required qualification for Consideration

Diploma/Degree in Business or related discipline with at least 3 years of working experience in Customer Service or Order Fulfilment environment.
Knowledge or experience with SAP system preferred.
Excellent communication skills and with good telephone etiquette.
A pleasant personality with a passion for service excellence.
A strong team player who can adapt to fast paced and dynamic environment.

Why CommScope:

Unclear Seniority