Business Operations GTM APAC

The Business Operations GTM Lead acts as the operational backbone for strategy and GTM execution including Hyperscaler and other strategic sales priorities in the respective region. This role drives operational discipline across pipeline management forecasting governance cadences and program execution to enable regional growth in close partnership with Sales leadership COOs Partner teams and Global GTM functions. 

The ideal candidate has a strong foundation in GTM operations program execution forecasting and stakeholder management in a matrixed enterprise environment. 

Key Responsibilities 

1. Forecasting & Pipeline Management 

• Own weekly monthly and quarterly forecasting cycles for Hyperscaler and other sales initiative pipelines (NNACV CACV logos marketplace transactions). 
• Partner with Sales Ops Partner Ops and GTM teams to ensure deal hygiene accurate stage mapping partner attribution and forecast confidence. 
• Prepare and deliver regional inputs for executive reviews (MBR QBR Forecast Calls). 
• Track commit vs upside vs coverage across Hyperscalers. 

2. GTM Cadence & Governance 

• Run the regional operating rhythm for strategic priority GTM for sales pipeline reviews forecast calls partner syncs and GTM council meetings. 
• Ensure alignment with global standards templates and governance frameworks. 
• Identify and escalate risks blockers and opportunities to Geo COO and Global Ops ahead of reviews. 

3. Program Execution & Strategic Initiatives 

• Lead regional execution of Hyperscaler migration and other strategic priority sales initiatives. 
• Monitor migration burndown default landing progress and co-sell enablement milestones. 
• Coordinate shared services (enablement partner communications) to support execution. 
• Serve as the regional point of escalation for field execution issues. 

4. Data Integrity & Reporting 

• Enforce pipeline hygiene and CRM data accuracy (partner tagging motion codes cloud attribution). 
• Partner with Sales Ops to maintain clean dashboards and automate hygiene alerts. 
• Deliver executive-ready weekly/monthly performance summaries highlighting trends and insights. 

5. Stakeholder Engagement 

• Act as the single point of contact for the Geo Lead on Hyperscaler and other strategic sales GTM execution and metrics. 
• Partner with Sales Marketing Partner and Enablement functions to ensure alignment and smooth program delivery. 
• Support governance processes through documentation reporting and stakeholder communications. 

Success Metrics (KPIs) 

• Forecast accuracy within 510% 
• 95% pipeline hygiene compliance 
• Timely and accurate reporting for weekly/MBR/QBR cadences 
• Migration burndown targets achieved 
• Increased operational alignment and reduced escalations 

Qualifications :

To be successful in this role you have:

• 5 years of experience in Business Operations GTM Operations Program/Project Management or related field in technology or SaaS. 
• Strong understanding of GTM processes and lead-to-cash lifecycle. 
• Experience supporting initiatives across sales marketing or partner organizations. 
• Excellent stakeholder management in matrixed global organizations. 
• Solid analytical skills and experience with forecasting reporting and dashboard creation. 
• Familiarity with CRM systems (e.g. Salesforce) and GTM tooling. 
• Strong communication skills with ability to influence across levels and functions. 
• Bachelors degree or equivalent practical experience. 
• Bonus: Experience working with Hyperscaler cloud ecosystems (AWS Azure GCP) and GTM motions such as co-sell and marketplace. 

Why Join Us 

This role provides a unique opportunity to shape GTM execution at scale working directly with regional and global leadership to drive strategic growth initiatives. Youll be a critical operational anchor enabling clarity velocity and impact in one of the most dynamic areas of our business. 

Additional Information :

Work Personas

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Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color creed religion sex sexual orientation national origin or nationality ancestry age disability gender identity or expression marital status veteran status or any other category protected by addition all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements. 

Accommodations

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Remote Work :

No

Employment Type :

Full-time