Client Service Specialist
Client Service Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Position Summary:
The Client Service Specialist (CSS) serves as the first point of contact for clients providing exceptional customer service in person over the phone and through digital communication. This role is responsible for ensuring smooth client check-ins and check-outs accurate billing and clear communication between clients and the hospital team. The CSS helps create a welcoming environment while supporting the hospitals efficiency and professionalism.
Core Responsibilities:
Greet clients and patients in a warm professional manner.
Manage client check-ins check-outs and appointment scheduling.
Answer phone calls respond to client inquiries and route messages appropriately.
Process payments invoices and maintain accurate billing records.
Enter and update client and patient information in the hospital management system.
Communicate clearly with doctors technicians and ACAs to coordinate patient care.
Handle client concerns with empathy and professionalism escalating when necessary.
Maintain cleanliness and organization of the front desk and lobby area.
Support hospital marketing initiatives reminders and client education materials.
Requirements:
Strong communication and customer service skills.
Professional compassionate and client-focused demeanor.
Ability to multitask in a busy environment while maintaining accuracy.
Basic computer proficiency; experience with veterinary software preferred.
High school diploma or equivalent required; prior customer service experience preferred.
Work Expectations:
Must be available to work evenings and weekends.
Ability to remain calm and professional during high-stress or emotional client interactions.
Team-oriented approach with a commitment to supporting patient care and client satisfaction.
Required Experience:
Unclear Seniority
Employment Type
Full Time
