Customer Service Billing Specialist
Customer Service Billing Specialist
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Salary Not Disclosed
1 Vacancy
Job Description
Redefine the future of customer experiences. One conversation at a time.
At Nextiva were reimagining how businesses connect bringing together customer experience and team collaboration on a single conversation centric platform. Powered by AI driven by human innovation.
Our culture is forward thinking customer obsessed and built on the belief that meaningful connections drive better business outcomes. Whether its through our signature Amazing Service the technology we create or the experiences we cultivate connection is at the core of who we are.
If youre ready to collaborate with incredible people make an impact and help businesses everywhere deliver truly amazing experiences this is where you belong.
Build Amazing. Deliver Amazing. Live Amazing. Be Amazing.
Nextivais an innovative US IT company providing cloud-based communication services that are currently used by thousands of businesses. We strive to be the best of the best across multiple technology channels UCaaS and SaaS.
We are a global team of about 1000 members and are the fastest-growing privately held cloud communications provider in the US. We are looking for amazing people like you to join our team in Guadalajara.
Currently we are hiring Customer Care Billing Specialist who will be working with internal and external customers to perform various billing and other AR-related functions to support the Nextivas billing operations processes.
- Over 90% of the communication in this role will be in English (verbal & written). Please send us your resume in English when applying
- This person will be an employee of Nextiva supporting Nextiva customers
- This position will be 100% on-site at our Nextiva Guadalajara office. Want to check out our AMAZING culture Follow Nextiva Mexico on Instagram: @nextivamexico
- Be sure to check out our rewards & benefits listed below
Main Responsibilities:
- Review invoices and create credit memos to customer accounts
- Assist customers with billing questions and resolve billing issues
- Issue credits for service/product removals and cancellation
- Research and respond to customer credit card disputes
- Maintain detailed logs of customer interactions
- Answer inbound phone calls and instant messages
- Support Nextivas ticketing system
- Provide back-up customer support for other positions as needed
- Create review and apply incoming payments
- Process credit applications and set customers up on invoicing
- Work with internal customers in other departments as needed
- Research discrepancies and help to settle disputes
- Order service disconnection (disable) of accounts as necessary
- Update customer account information to include change of address payment information or contact information
- Send customer copies of invoices upon request
- Participate in Billing System configuration as needed
- Perform other billing tasks as assigned
Position Requirements:
- Experience in customer service roles and call center environment
- Advanced English (both written and oral)
- Exceptional Excel Skills and general computer literacy
- Basic accounting and bookkeeping background
- Excellent multi-tasking and communication skills
- Bachelors degree
- Ability to work both independently and in a team setting with minimal supervision
- Flexibility and willingness to align with the working hours of a team based in the United States specifically in the state of Arizona as needed
Will be a great plus:
- Prior experience in Billing or in a customer-facing role
Nextiva DNA (Core Competencies)
Nextivas most successful team members share common traits and behaviors:
- Drives Results:Action-oriented with a passion for solving problems. They bring clarity and simplicity to ambiguous situations challenge the status quo and ask what can be done differently. They lead and drive change celebrating success to build more success.
- Critical Thinker: Understands the why and identifies key drivers learning from the past. They are fact-based and data-driven forward-thinking and see problems a few steps ahead. They provide options recommendations and actions understanding risks and dependencies.
- Right Attitude: They are team-oriented collaborative competitive and hate losing. They are resilient able to bounce back from setbacks zoom in and out and get in the trenches to help solve important problems. They cultivate a culture of service learning support and respect caring for customers and teams.
Total Rewards
Our Total Rewards offerings are designed to allow Nexties to take care of themselves and their families so they can be their best in and out of the office.
Our compensation packages are tailored to each role and candidates qualifications. We consider a wide range of factors including skills experience training and certifications when determining compensation. We aim to offer competitive salaries or wages that reflect the value you bring to our team. Depending on the position compensation may include base salary hourly wages incentives or bonuses.
- Health - Major Health insurance for you your legal partner and children under 25 years including Vision and Dental coverage
- Insurance - Life Insurance (24 times your monthly salary)
- Work-Life Balance - Newly hired full-time employees at Nextiva receive 10 personal days before their first anniversary 12 vacation days on their first anniversary and 5 personal days annually thereafter in addition to vacation time
- Financial Security- Enjoy a 30-day Christmas bonus 50% vacation premium company-matched food vouchers (1 UMA/month) and a 13% matched savings fund (capped at 1.3x annual UMA)
- Wellness-Employee Assistance Program and comprehensive wellness initiatives
- Growth-Access to ongoing learning and development opportunities and career advancement
At Nextiva were committed to supporting our employees health well-being and professional growth. Join us and build a rewarding career!
#LI-XX #LI-WORKTYPE
Founded in 2008 Nextiva has grown into a global leader trusted by over 100000 businesses and 1M users worldwide. Headquartered in Scottsdale Arizona and with teams across the globe were the future of customer experience and team collaboration through our AI-powered conversation-centric platform.
Want to see what life at Nextiva is all about Connect with us on InstagramInstagram MXYouTubeLinkedIn and theNextiva Blog.
Required Experience:
IC
Employment Type
Full Time
