Associate Customer service
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Job Location:
Monthly Salary:
Posted on:
12-09-2025
Vacancies:
1 Vacancy
Job Summary
- Respond to customer inquiries and provide technical support via email and chat in a timely and professional manner.
- Troubleshoot technical issues reported by customers and work towards a timely resolution escalating complex issues to the appropriate team or departments when necessary.
- Research diagnose document and resolve technical issues related to software and hardware problems.
- Guide clients through step-by-step solutions clearly and concisely ensuring their understanding and satisfaction.
- Keep accurate records of customer interactions transactions comments and complaints including details of actions taken.
- Follow up with customers to ensure their technical issues have been resolved and their satisfaction is met.
- Collaborate with the product development team to communicate customer feedback identify recurring issues and contribute to ongoing product improvements.
- Stay up to date with the latest technology trends and updates to provide accurate and effective technical support.
- Participate in ongoing training sessions to continuously improve technical knowledge and customer service skills.
- Adhere to all company policies and procedures including data security and privacy guidelines while handling customer information
Qualifications :
- Eligibility Criteria : Any full time HSC/UG/PG Graduate (Arts/Science/Commerce/Engineering/Pharma/MBA/MCA) - 2025 Passout can apply
- Other Additional Skills required:
- Excellent verbal and written English language skills.
- Good analytical and typing skills.
- Flexibility to work shifts including nights.
- Candidates must reside within a radius of 25 Km of our office
Additional Information :
- Work Location: Cochin.
- Timings: 8 Hours plus 1 Hour break 5 or 6 days per week.
- Perks: Cab facilities available (within 25 Kms of office location).
- Disclaimer:- Sutherland never requests payment or favors in exchange for job opportunities. Please report suspicious activity immediately to
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Catering
- Asset
- Corporate Finance
- Environmental Science
- Linux Administration
About Company
Sutherland is seeking an organized and reliable person to join us as Admin Specialist. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you ... View more
