Guest Relation Associate
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Job Location:
Monthly Salary:
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
Job Summary
The Guest Relation Associate is responsible for delivering exceptional guest service by welcoming assisting and ensuring guest satisfaction throughout their stay. The role focuses on building positive guest relationships handling requests and resolving concerns to enhance the overall guest experience.
Key Responsibilities
Warmly welcome and assist guests during check-in check-out and throughout their stay.
Handle guest queries requests and complaints promptly and professionally.
Maintain updated knowledge of hotel facilities services and local attractions to assist guests effectively.
Ensure VIP / repeat guests receive personalized attention and recognition.
Coordinate with Front Office Housekeeping Food & Beverage and other departments to fulfill guest requirements.
Maintain accurate records of guest preferences and feedback for future reference.
Support in managing guest amenities welcome letters and special arrangements.
Handle telephone calls emails and guest correspondence efficiently.
Promote hotel services special offers and loyalty programs.
Ensure guest satisfaction scores and feedback are maintained at high levels.
Qualifications :
Bachelors degree / Diploma in Hospitality Management or equivalent.
Prior experience in Front Office / Guest Relations preferred (freshers with good communication skills may also apply).
Excellent communication and interpersonal skills.
Customer-oriented attitude with a friendly and professional demeanor.
Ability to handle pressure complaints and diverse guest expectations.
Proficiency in MS Office; knowledge of hotel PMS (Opera/IDS/Fidelio) is an advantage.
Fluency in English; knowledge of additional languages is a plus.
Remote Work :
No
Employment Type :
Full-time
Key Skills
- Marketing Communication
- IT Project Management
- Customer Service
- Agriculture
- Adobe Indesign
About Company
As a pioneer in the art of responsible hospitality, the Accor Group gathers more than 45 brands, 5,600 hotels, 10,000 restaurants, and lifestyle destinations in 110 countries. While each brand has its own personality, where you will be able to truly find yourself, they all share a com ... View more
