Sr. Associate, Support Engineer

Pune - India

Monthly Salary: Not Disclosed

Posted on: 10 hours ago

Vacancies: 1 Vacancy

Job Summary

Ready to build the future with AI
At Genpact we dont just keep up with technologywe set the pace. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.
If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of whats possible this is your moment.
Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook

Inviting applications for the role of Sr. Associate Support Engineer
This position will involve the person to support a portfolio of RAGE CORA & AI projects from POCs and Pilots to large scale implementations for various clients. Understand overall solution design along with each specific technical implementation. The desired candidate should be a strong customer advocate and have the following competencies: Incident Change and Release Management methodologies strong analytical skills process mindset ability to deep dive into issues recognize process challenges and prioritize improvement areas. The capability to develop constructive relationships and manage internal and external stakeholders.

Responsibilities
Effective interaction on regular basis to provide support updates to internal support leadership.
Good verbal and written communication skills exceptional customer service and interpersonal skills
Log categorize and track incidents and service requests.
Able to trouble shoot applications been supported based on SOPs
Contribute to escalation calls and maintaining SLAs attending change-advisory meetings implementation meetings transitions call etc. Escalation management experience internally on the issues
Provide timely updates on SEV1/SEV2 issues/tickets
Provide real time support over chat email or phone
Investigate application issues requiring deeper domain knowledge
Own the issue and resolve and bring it to completion for closure
Should be able to contribute to automating the Software Release Data Migration and Infrastructure provisioning.
Experience in supporting financial applications credit/loan platforms. It will be a plus if we can get someone with LiveWealth LiveSpread etc. exposure.
Experience troubleshooting web applications and strong hold on SQL (SQL Server) and UNIX/LINUX.
Strong understanding of how web applications work.
Strong technical and analytical skills.
Proven ability to function in a self-directed environment.
Offshore support with rolling shifts in EST
Working knowledge of Ticketing tools like JIRA SNOW
Exposure to cloud platforms such as AWS/Azure/GCP
Knowledge of monitoring tools like Grafana CloudWatch Dynatrace NewRelic Splunk
Qualifications we seek in you!
Minimum Qualificationsssssss
Graduate/ Post Graduate

Preferred Qualifications/ Skills
BE/ B tech. / MCA / MSc. / BSc
ITIL certified and service delivery experience.
Good to have - Supporting credit applications & exposure to AR system.
Good comprehension of Java html web applications UNIX/LINUX commands.
Should be comfortable working in shifts which includes Morning Regular and Night shifts.

Why join Genpact
Lead AI-first transformation Build and scale AI solutions that redefine industries
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your careerGain hands-on experience world-class training mentorship and AI certifications to advance your skills
Grow with the best Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace
Committed to ethical AI Work in an environment where governance transparency and security are at the core of everything we build
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.

Required Experience:

Senior IC