Bilingual Customer Support Specialist Japanese (Keigo) and English

Role Details

About Us

PartnerHero is now Crescendo a stronger bolder force in customer experience.

Crescendo represents growth momentum and transformation. By bringing together PartnerHeros world-class outsourcing expertise and Crescendos innovation in customer experience and operations were setting a new global standard. We deliver Augmented AI the powerful combination of agentic AI and real human expertise giving our partners scalable 24/7 support in any language without compromising quality or empathy.

At Crescendo we dont just connect talent with opportunity we elevate businesses and people worldwide. Our integrated technology global reach and people-first culture empower teams to thrive and partners to grow faster.

Welcome to Crescendo. Welcome to whats next.

The Role

We are seeking a Bilingual Customer Support Specialist with strong proficiency in Japanese including formal and business-level communication (Keigo). As a Bilingual Japanese (Keigo) Customer Support Specialistyou will handle requests bug reports and various issues reported by our users from our online learning platform via tickets and provide phone support in native honorific Japanese. You will be the primary contact between our existing and potential students and instructors in the Japanese market. Additionally you will be responsible for ensuring the quality of courses uploaded to the platform by reviewing them for compliance with policies and quality criteria. We are interested in hiring individuals with a commitment to customer satisfaction critical thinking reading between the lines and the ability to make quick and accurate decisions.

What Youll Do:

• Provide professional empathetic and helpful responses to customer support tickets via email phone calls and internal tools
• Master the product you support learning all its nuances and keeping up-to-date with the latest updates and support policies
• Troubleshoot technical issues reported by students and instructors and offer solutions or workarounds
• Work on special short-term projects required and requested by hiring client

What We Expect From You:

• 1 years of experience in customer support for Japanese Businesses
• Advanced (C2) English Level; written and spoken
• Knowledge and experience in using Honorific Japanese (Keigo)
• Amazing customer service skills
• Proactive attitude and willingness to take initiative without being asked to
• Ability to quickly communicate through accurate and timely typing
• Strong attention to detail
• Ability to work with minimal supervision
• Ability to handle difficult conversations and challenging situations
• Strong reading comprehension and problem solving skills
• Strong technical proficieny with web computers and smartphones
• Flexibility with schedules and day offs
• Ability to provide workarounds when a solution is not clear to a customer

• Background providing customer service via email and phone support for the Japanese customer base
• Experience using CRMs like Zendesk
• Experience using bug ticketing platforms like Jira

What Youll Get In Return:

• Full-time with the potential for overtime if requested and approved.
• Competitive compensation based on experience
• Attractive benefits package including medical dental and vision options based on location
• Access to free posture-based fitness workouts from home
• Paid Sabbatical Leave
• Training opportunities provided by PartnerHero and outside entities
• 1-on-1 coaching with feedback sessions mentorship and opportunities for cross-functional development

Company Culture Is At Our Core

Core values give our work intention and our culture its edge. Theyre the standards we hold for ourselves our partners and each other.

• Care for others: Empathy is a key driver. When people thrive so does the mission.
• Embrace growth: Curiosity fuels progress. Take bold risks sharpen your edge go forward.
• Manifest trust: Trust is our currency. Earn it daily protect it fiercely and let it fuel whats next.
• Take ownership: Bold choices with integrity at the corethats how impact lasts.
• Be humble: Humility opens the door to better ideas. Hear others lift others keep learning.

Crescendo is proud to be an equal-opportunity workplace. We value diversity inclusion equity and belonging and these pillars are at the heart of how we work together. We are committed to providing equal employment opportunities regardless of race color ancestry religion sex national origin sexual orientation age citizenship marital status disability gender identity Veteran status or any other applicable legally protected characteristics in the location in which the candidate is applying. We also consider qualified applicants regardless of criminal histories consistent with legal requirements.

We are committed to the inclusion of all individuals and will make reasonable accommodationsfor qualified individuals with disabilities in our job application process. If you require assistance or accommodations to participate in the job application or interview process please contact .

PRIVACY NOTICE

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