EMEA Customer Quality Manager
EMEA Customer Quality Manager
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1 Vacancy
Job Description
EMEA Customer Quality Manager
Location:Peterborough
JOB DESCRIPTION
- Quality Lead for all assigned customers across EMEA Flavour Solutions. Accountability for the management of the customer quality relationships liaising and working with relevant internal and external stakeholders as required.
- Represents the Quality & Regulatory function in customer-related meetings as appropriate both internally and externally (at various levels).
- Drive excellence in technical partnership.
- Development of the Customer Quality strategy for assigned customers in conjunction with cross-functional partners.
- Prime accountability to ensure agreed customer quality strategic agenda and customer needs are delivered through McCormick sites Quality & Regulatory function and/or cross-functional teams leading or facilitating projects influencing and driving change as appropriate to achieve results.
- Amplify customer centricity:- Focus on communication education and effective sharing of best practices and learnings across EMEA teams as appropriate to drive a shared commitment to customer quality engagement excellence and continuous improvement.
- Accountable for the customer quality governance in EMEA including processes and procedures for customer quality management reporting routines/ scorecards customer audit/ approval needs regular reviews technical support for other functions and continuous improvement.
- Incident management supports local/regional/global incidents related to assigned customers following both internal and customer processes. (Provides consultation and/or escalation as appropriate in addition to customer communication & management workstream).
- Actively participates in commercialization business critical/ growth projects CCI de-risking and continuous improvement activities.
CANDIDATE PROFILE
- Minimum Degree in Food Science/Food Technology (or equivalent)
- Experience in food industry with Quality Assurance and Food Safety Systems expertise.
- Leadership experience in the food industry in a Quality Management role.
- Customer management experience (major industrial and/or retail customers).
- Ability to communicate written and verbal complex information to multidisciplinary stakeholders
- Experience of working with different cultures and levels of understanding.
- Demonstrated end to end project/ programme management experience
- Aptitude for identifying establishing and maintaining relationships with key stakeholders.
- Have demonstrated strengths in the following areas: Problem Solving; Data Analysis; Ability to manage multiple priorities; Self-managed excellence.
- French language - nice to have
As an Equal Opportunities employer McCormick is committed to a diverse workforce.
Required Experience:
Manager
Employment Type
Full-Time
