Manager, Knowledge ManagementTraining

Ready to shape the future of work
At Genpact we dont just adapt to changewe drive it. AI and digital innovation are redefining industries and were leading the charge. Genpacts AI Gigafactory our industry-first accelerator is an example of how were scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale. From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving tech-driven environment love solving real-world problems and want to be part of a team thats shaping the future this is your moment.

Genpact (NYSE: G) is anadvanced technology services and solutions company that deliverslastingvalue for leading ourdeep business knowledge operational excellence and cutting-edge solutions we help companies across industries get ahead and stay by curiosity courage and innovationour teamsimplementdata technology and AItocreate tomorrow to know us onLinkedInXYouTube andFacebook.
Inviting applications for the role of Assistant Manager/ Manager Knowledge Management/Training
In this role we are seeking you to lead and enhance our knowledge management initiatives. This role is pivotal in ensuring that our teams have access to the right information at the right time driving efficiency and innovation across the organization

Responsibilities
Knowledge Management
Establish and drive Knowledge Management pillars and practices across the account
Ensure 100% adherence to SOPs/Update trackers
Regular touch points with process trainers SME to effectively drive knowledge management and people development practices
Maintain key artefacts for reference and audit purpose
Effectively manage ISAE audits for respective portfolios
Be a consultant to the business and advise/drive process improvement ideas
Conduct regular training review cadence with business
Publish monthly dashboards for Knowledge Management metrics
Develop customized training modules for various levels including frontline employees managers and executives
Conduct training needs assessments through surveys focus groups and collaboration with business leaders
Execute and govern training programs including instructor-led e-learning and blended-learning approaches
Facilitate workshops webinars and coaching sessions as needed
Track and analyze training outcomes providing insights and recommendations for continuous improvement
Collaborate with HR operations and business leaders to align training programs with strategic goals
Leverage AI-driven learning platforms Power BI and data analytics for training insights
Knowledge Transfer
Collaborate with Transitions Operations and Solutions teams during RFI/RFP discussions and proposals
Implement KT frameworks and methodologies ensuring smooth transitions
Ensure all knowledge transfer materials (SOPs/process documents) are up-to-date and standardized
Proactive risk call outs and risk management
Timely report outs around performance of batches
Implement Knowledge Management framework after go-live
Qualifications we seek in you!
Minimum qualifications
Strategic thinking and problem-solving abilities
Ability to work collaboratively with diverse teams
Strong organizational skills and attention to detail
Ability to manage multiple projects simultaneously
High level of adaptability and flexibility
Understanding of Insurance and interpret problem in processes

Preferred qualifications
Collaborative approach towards resolving the issues with stakeholders & peers/sub-process areas
Sound background of P&C Insurance (Broker)
Premium accounting knowledge is preferred

Why join Genpact
Be a transformation leader Work at the cutting edge of AI automation and digital innovation
Make an impact Drive change for global enterprises and solve business challenges that matter
Accelerate your career Get hands-on experience mentorship and continuous learning opportunities
Work with the best Join 140000 bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Lets build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.