Customer Service Representative
Customer Service Representative
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Job Description
Our team members are at the heart of everything we do. At Cencora we are united in our responsibility to create healthier futures and every person here is essential to us being able to deliver on that purpose. If you want to make a difference at the center of health come join our innovative company and help us improve the lives of people and animals everywhere. Apply today!
Job Details
This role is in support of Cencoras global logistics and storage services marketed through our World Courier Business.
We are hiring Customer Service Representative to join our Customer Service team in Edinburgh.
Customer Service Representative
Salary: 26000-28000pa
Hours: 40 per week
Days: Monday - Friday
Shifts: 8 hrs per day between the times of 7am 9.30pm rotational shifts
Location: Edinburgh Office/Hybrid
Summary
This role will have a initial 6-month probation during this time it will be mostly office based thereafter post probation Hybrid working of 3 days office and 2 from home and an increase in salary.
As a market leader in the speciality logistics industry Worl Courier rely on the initiative and efforts of highly valued associates to maintain our position as our clients most trusted logistics partner. This is a great opportunity to join a diverse team.
The ideal candidate will be a strong team player with excellent verbal and written communication skills who is able to work constructively with colleagues in other departments and countries across World Couriers network.
The role of the Customer Service Representative is to be the primary contact for clients when booking shipments and providing general and specific information from initial enquiry through quoting order placement and tracking shipments.
The role involves ensuring the shipment will run as smoothly as possible through detailed pre-planning and monitoring execution.
In addition the Customer Service Representative is required to operate as the executive element of World Couriers Operational teams collating relevant information and issuing instructions to the various departments involved in any given process.
Knowledge and Skills:
- Able to follow procedures and instructions.
- Technologically proficient
- Able to provide relevant information on request.
- Good communication skills verbal and written.
- Capable problem solver
- Able to use initiative tools knowledge and experience to solve novel issues.
Personal Attributes and Disposition:
- Ability to work as part of a team and independently
- Self-motivated
- Remains calm under pressure
- Flexible attitude for working shifts and last-minute coverage
- High attention to detail
- Uses own initiative
- Able to prioritise workload
- Friendly and polite
- Dependable reliable and trustworthy
Company Benefits
5% Annual Bonus plan based on Performance
Private Healthcare
Pension Scheme 6% enhanced employers matched contribution
Life Insurance
Employee Assistance Programme
Annual Leave 20 days plus bank holidays
.
Reports directly to:
International Customer Service Manager and Supervisors
Work Environment
The work environment characteristics described here are representative of those an associate encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What Cencora offers
Benefit offerings outside the US may vary by country and will be aligned to local market practice. The eligibility and effective date may differ for some benefits and for team members covered under collective bargaining agreements.
Full timeAffiliated Companies
Affiliated Companies: World Courier (UK) LtdEqual Employment Opportunity
Cencora is committed to providing equal employment opportunity without regard to race color religion sex sexual orientation gender identity genetic information national origin age disability veteran status or membership in any other class protected by federal state or local law.
The companys continued success depends on the full and effective utilization of qualified individuals. Therefore harassment is prohibited and all matters related to recruiting training compensation benefits promotions and transfers comply with equal opportunity principles and are non-discriminatory.
Cencora is committed to providing reasonable accommodations to individuals with disabilities during the employment process which are consistent with legal requirements. If you wish to request an accommodation while seeking employment please call 888.692.2272 or email . We will make accommodation determinations on a request-by-request basis. Messages and emails regarding anything other than accommodations requests will not be returned
Required Experience:
Unclear Seniority
Employment Type
Full-Time
