Manager, Regional Care Coordination
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Job Location:
Southfield, MI - USA
Monthly Salary:
Not Disclosed
Posted on:
30+ days ago
Vacancies:
1 Vacancy
Job Summary
What will your job look like
The Manager Regional Care Coordination (RCC) will be a leader coach mentor and subject matter expert. This position will assist in ensuring all Regional Care Coordinator team members are professionally trained knowledgeable and assist with all aspects of reporting workflows and function oversight. The Manager RCC is responsible for ensuring exceptional member service by leading a team of Care coordinators to focus on high need members and difficult to schedule trips with a goal of no missed life sustaining trips or complaints. The Manager RCC is responsible in monitoring all daily tasks to assure completion and drive a high level of member and client satisfaction through the Regional Care Coordinator Program. The Manager RCC is also the primary point of contact for the Client to resolve escalated member issues.
Location: Candidates must reside in the State of Michigan
What youll do:
Supervise motivate assign and monitor work coordinate efforts train provide guidance etc. of staff and ensure company policies procedures and standards of performance are being followed
Serve as the Regional Care Subject Matter Expert both internally and externally (Client facing role as well as direct relationships with Members/Beneficiaries/Participants Program Directors & Account Executives)
Manage develop and provide continuous coaching to staff in order to meet/exceed performance expectations and goals which include additional work outside traditional intake (templating and working with Vendor Account Managers/Dispatch to secure transportation)
Provide Leadership with metrics quality results establish goals/targets as well as focus on areas of opportunity; this includes ability to create and build Executive-level presentations/output
Proactively interface with cross-functional personnel on all pertinent business issues which pertain to the Regional Care Program (e.g. Program Directors Account Execs. Reporting Director etc.)
Partner with People & Culture to ensure staffing levels are adequate
Develop incentives and engagement activities to foster teamwork morale and drive performance results
Continuously review processes for efficiencies improvement opportunities and member satisfaction
Participate in projects and assignments within MTM to develop processes/procedures that will drive efficiency reduce cost and create client satisfaction
Direct responsibility for monitoring enrollment volume and report activity to ensure proper staffing coverage
Act as a Brand Ambassador for MTM ensuring excellent customer service throughout departmental collaboration and communication
Other duties as assigned
What youll need:
Experience Education & Certifications:
High School Diploma or G.E.D.
Minimum 5 years experience in an Operations role preferrable in a leadership capacity
5 years of experience in a leadership capacity
Contact center & Dispatch experience required
Skills:
Ability to maintain high level of confidentiality
Excellent communication presentation and interpersonal skills
Ability to motivate employees and peers
Must possess the ability to handle multiple tasks simultaneously maintain composure under pressure and demonstrate a high customer service commitment
Good organizational skills with attention to timeliness and details
Ability to work independently and strategically
Aptitude for effective use of Contact Center applications and data analysis skills
Strong level of proficiently in Microsoft Office Suite including Microsoft Word and Excel
Even better if you have...
Bachelors Degree
Whats in it for you:
Health and Life Insurance Plans
Dental and Vision Plans
401(k) with a company match
Paid Time Off and Holiday Pay
Maternity/Paternity Leave
Casual Dress Environment
Tuition Reimbursement
MTM Perks Discount Program
Leadership Mentoring Opportunities
Salary Min: $65440
Salary Max: $80000
This information reflects the base salary pay range for this job based on current national market data. Ranges may vary based on the jobs location. We offer competitive pay that varies based on individual skills experience and other relevant factors. We encourage you to apply to positions that you are interested in and for which you believe you are qualified. To learn more you are welcome to discuss this with us as you move through the selection process.
Equal Opportunity Employer: MTM is an equal opportunity employer. MTM considers qualified candidates with a criminal history in a manner consistent with the requirements of applicable local State and Federal law. If you are in need of accommodations please contact MTMs People & Culture.
#MTM
Required Experience:
Manager
Key Skills
- Shipping & Receiving
- Microsoft Office
- Customer Service
- Freight Experience
- Transportation Management Systems
- EDI
- Microsoft Outlook
- Supply Chain Experience
- Dispatching
- Microsoft Excel
- Logistics
- 3PL
About Company
Moment To Moment (MTM) Group, is a full service marketing and media agency (including social media, experiential and events) that specializes in fostering emotional connections between client offerings and consumer passions.
