Customer Success Manager

Tampa, FL - USA

Yearly Salary: USD 65 - 75

Experience Required: 5years

Posted on: 7 hours ago

Vacancies: 1 Vacancy

Job Summary

This is a remote position.

The Customer Success Manager leads Customer Success and Fulfillment Teams by overseeing day-to-day operations and ensuring tasks are completed efficiently. The role focuses on achieving goals enhancing departmental performance and improving processes while providing detailed performance reporting to leadership. Experience with remote or distributed teams is preferred.

RESPONSIBILITIES

Effective communication with internal and external customers and stakeholders

Serve as an escalation point for Customer Success team. Make precise and accurate decisions based

on limited information to have both the customers and companys best interest in mind

Accurately set and monitor DEDs with external warehouses and suppliers

Monitor fulfillment processes. Identify gaps and provide reactive solutions as well as proactive process

improvements to increase fulfillment rates

Provide new operational efficiency and cost savings to the company

Provide back office support and guidance to customer support team

Continually coach and train your current team of employees

Constantly recruit and keep a network of potential candidates

First level escalation for customers to support Customer Success and Logistics agents

Establish and maintain daily and weekly meeting rhythms with the department

Be the first line of communication with assigned customers providing follow up on recent orders

shipping status delays and rescheduling deliveries as needed

Build develop document and update internal processes and procedures in accordance with QMS

CULTURE COMPETENCIES

Eliminate Friction Everywhere
Every Client Every time Matters
Accountable for Excellence
Each person shapes the client experience
Teach Learn and Grow Together
Say Yes Before Saying No
Deliver Sustainable Growth

Requirements

QUALIFICATIONS

Strong attention to detail

Excellent organizational capabilities

Continually outperforms goals and surpasses targets and KPIS

Self motivated and self starter

Advanced to Expert knowledge of MS Office Suite (MS Excel in particular)

Ability to multitask on high priority and sensitive items.

Minimum 2 years of experience in a similar capacity including supervision of direct reports

REQUIREMENT

To achieve or exceed individual monthly goals.

Benefits

15 days PTO

20 days PTO after 3 years

2 Floating Bank Holidays

401k

Insurance

Company Laptop

Required Skills:

QUALIFICATIONS Strong attention to detail Excellent organizational capabilities Continually outperforms goals and surpasses targets and KPIS Self motivated and self starter Advanced to Expert knowledge of MS Office Suite (MS Excel in particular) Ability to multitask on high priority and sensitive items. Minimum 2 years of experience in a similar capacity including supervision of direct reports REQUIREMENT To achieve or exceed individual monthly goals.

This is a remote position. The Customer Success Manager leads Customer Success and Fulfillment Teams by overseeing day-to-day operations and ensuring tasks are completed efficiently. The role focuses on achieving goals enhancing departmental performance and improving processes while providing de...

This is a remote position.

RESPONSIBILITIES

Effective communication with internal and external customers and stakeholders

Serve as an escalation point for Customer Success team. Make precise and accurate decisions based

on limited information to have both the customers and companys best interest in mind

Accurately set and monitor DEDs with external warehouses and suppliers

Monitor fulfillment processes. Identify gaps and provide reactive solutions as well as proactive process

improvements to increase fulfillment rates

Provide new operational efficiency and cost savings to the company

Provide back office support and guidance to customer support team

Continually coach and train your current team of employees

Constantly recruit and keep a network of potential candidates

First level escalation for customers to support Customer Success and Logistics agents

Establish and maintain daily and weekly meeting rhythms with the department

Be the first line of communication with assigned customers providing follow up on recent orders

shipping status delays and rescheduling deliveries as needed

Build develop document and update internal processes and procedures in accordance with QMS

CULTURE COMPETENCIES

Eliminate Friction Everywhere
Every Client Every time Matters
Accountable for Excellence
Each person shapes the client experience
Teach Learn and Grow Together
Say Yes Before Saying No
Deliver Sustainable Growth

Requirements

QUALIFICATIONS

Strong attention to detail

Excellent organizational capabilities

Continually outperforms goals and surpasses targets and KPIS

Self motivated and self starter

Advanced to Expert knowledge of MS Office Suite (MS Excel in particular)

Ability to multitask on high priority and sensitive items.

Minimum 2 years of experience in a similar capacity including supervision of direct reports

REQUIREMENT

To achieve or exceed individual monthly goals.

Benefits

15 days PTO

20 days PTO after 3 years

2 Floating Bank Holidays

401k

Insurance

Company Laptop

Required Skills:

Company Industry

Aviation and Aerospace Component Manufacturing / Wellness and Fitness Services / Personal Care Product Manufacturing

Key Skills

Bidding
Business Solutions
ABAP
Business Operations
Business Sales
Corporate Marketing

Apply Now

About Company

Pipeline Medical

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Customer Success Manager

Tampa, FL - USA

Job Summary

Requirements

Benefits

Requirements

Benefits

Company Industry

Key Skills

About Company

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