Customer Support Specialist (Contract)

About the Role

Provide excellent customer service to Ariat retailers sales representatives internal and external customers. Support sales representatives through assistance with retail accounts order entry maintenance and tracking. Run reports and analyze data to ensure the order book is up to date and product is strategically shipped to retailers. Support and communicate with sales representatives retailers and internal customers to keep them up to date on order status. Support coworkers on an as-needed basis and meet department initiatives.

This is a 6-month hybrid contract role requiring on-site presence 3 days a week at our San Leandro location.

Youll Make a Difference By

• Providing courteous and professional service to internal and external customers. Serve as the primary contact for dealers and sales reps in assigned territory(s) including building relationships and managing any issues that may arise.
• Management of assigned accounts through ensuring orders are entered accurately and confirmed in a timely manner.
• Responding promptly to a high volume of calls voice mails and emails daily.
• Daily price verification and auditing of EDI and open orders. Quick resolution of order discrepancies.
• Acting as a liaison between customers field sales and other departments as required to meet account goals and directives.
• Collaborating with the Allocation Specialist and the Distribution team to ensure orders are filled and shipped in a timely manner.
• Resolution of a diverse range of issues including general questions and problems involving pricing product usage and care product availability inventory transportation order book management and product delivery.
• 800# and B2B support includes inbound calls/emails regarding orders order changes return authorizations and warranty coverage.
• It may include a specific area of focus such as Key accounts EDI new hire training front desk coverage or any other operational support function when needed.
• All other tasks and duties as assigned.

About You

• 2-3 years of customer service in a high-volume environment and preferably in a footwear apparel outdoor equipment or manufacturing environment.
• Exceptional written oral and face-to-face communication skills.
• Enthusiastic friendly and outgoing with the ability to develop strong working relationships with internal and external customers. Team-oriented.
• Strong analytical order processing and management.
• Experience with product allocation in an EDI system.
• Detail-oriented with outstanding follow-through.
• Ability to prioritize work handle multiple tasks and work independently of supervision.
• Fast acting and capable of adapting quickly to change.
• Able to solve customer problems make decisions and take calculated risks in order to meet partner expectations in a manner consistent with company goals and policies. Raise issues to a supervisor that may affect cross-functional departments.
• Rely on experience and judgment to plan and accomplish goals. Perform a variety of tasks.
• Intermediate to Advanced level computer skills with MS Office Word & Excel (pivots; vlookup; formulas)
• Ability to interpret and analyze data.
• Desire and ability to contribute to and enhance Ariats unique culture philosophy and core values. Team-oriented and holds confidences.
• Knowledge of SAP or similar order entry systems.
• Understanding and appreciation of the order-to-cash cycle.
• Experience with EDI customers preferred.

About Ariat

Ariat is an innovative outdoor global brand with roots in equestrian performance. We develop high-quality footwear and apparel for people who ride work and play outdoors and care about performance quality comfort and style.

The hourly range for this position is $27.00 - $29.00 per hour.

The hourly range is determined by the education experience knowledge skills and abilities of the applicant internal equity and alignment with market data for geographic locations. Ariat in good faith believes that this posted compensation range is accurate for this role at this location at the time of this posting. This range may be modified in the future.

This contract position may be eligible for select benefits through the payrolling agency. Benefits may include medical dental and vision insurance options and 401k.

Ariat will consider qualified applicants including those with criminal histories in a manner consistent with state and local laws. Ariat is an Equal Opportunity Employer and considers applicants for employment without regard to race color religion sex orientation national origin age disability genetics or any other basis protected under federal state or local law. Ariat is committed to providing reasonable accommodations to candidates with disabilities. If you need an accommodation during the application process email

Please see our Employment Candidate Privacy Policy at to learn more about how we collect use retain and disclose Personal Information.

Please note that Ariat does not accept unsolicited resumes from recruiters or employment the absence of a signed Agreement Ariat will not consider or agree to payment of any referral compensation or recruiter/agency placement the event a recruiter or agency submits a resume or candidate without a previously signed Agreement Ariat explicitly reserves the right to pursue and hire those candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes including those submitted directly to hiring managers are deemed to be the property of Ariat.