Field Support Analyst

California Creative Solutions Inc.

Job Location:

Tacoma, WA - USA

Monthly Salary: Not Disclosed

Posted on: 22 hours ago

Vacancies: 1 Vacancy

Job Summary

Role: Field Support Analyst
Location: Tacoma WA (Onsite)
Salary: $90-$110K
Required: TS/SCI Clearance
Job Type: Full-time

Job Description
Serve as an FSR Analyst
Work side-by-side with analysts to train and mentor users
Troubleshoot technical issues and develop new use cases
Solve unique and challenging problems
Embed with high-impact units to understand their operational and technical needs
Help facilitate collaboration across a global enterprise
Provide desk-side training to analysts
Train analysts/operators in a classroom and operational setting
Staff the Help Desk
o Respond to user requests and work with the engineering team to troubleshoot issues
Provide feedback to the engineering team about product
Answer questions from senior leaders

Qualifications:
5 years of intel analysis experience
3 years of experience fusing intelligence capabilities in support of operations
Prior experience with Gotham (required : 1-6 years)
o Gaia or Foundry experience is a plus
Technical background with working knowledge of:
o HTML Ruby Python and/or Java
o Hardware networks and server administration
Experience training analyst in a classroom or field setting
Strong knowledge of Excel
Military/Special Operations experience is a plus