Support Operations Manager
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Job Location:
Long Beach, NY - USA
Monthly Salary:
Not Disclosed
Posted on:
6 hours ago
Vacancies:
1 Vacancy
Job Summary
Position: Support Operations Manager
Location: Long Beach CA (Need local only to LA)
Duration: Long Term
Job Description:
The Support Operations Manager oversees post-implementation support operations including service desk management SLA adherence incident escalation and ongoing enhancements after go-live.
Key Responsibilities:
Manage support teams and resource allocation to meet service demands.
Establish and monitor SLAs KPIs and performance dashboards.
Coordinate incident and problem management processes.
Prioritize and schedule operational enhancements based on business impact.
Ensure knowledge management and continuity plans are in place.
Location: Long Beach CA (Need local only to LA)
Duration: Long Term
Job Description:
The Support Operations Manager oversees post-implementation support operations including service desk management SLA adherence incident escalation and ongoing enhancements after go-live.
Key Responsibilities:
Manage support teams and resource allocation to meet service demands.
Establish and monitor SLAs KPIs and performance dashboards.
Coordinate incident and problem management processes.
Prioritize and schedule operational enhancements based on business impact.
Ensure knowledge management and continuity plans are in place.
Best Regards
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web:
4229 Lafayette Center Dr Suite 1880 Chantilly VA 20151
Ashok Kumar
Sr. Talent Acquisition Specialist
Email:
Web:
4229 Lafayette Center Dr Suite 1880 Chantilly VA 20151
Key Skills
- Foreign Office
- Analysis
- Banking Operations
- Corporate Finance
- Manual Testing
