Customer Service Representative

South Charleston, OH - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Title: Customer Service Representative
Location: South Charleston WV (Onsite)

JOB SUMMARY
The Custome

r Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine elements of customer service and sales. Sales & Service Consultants are responsible for creating an exceptional experience at every interaction for both new and existing customers.

ESSENTIAL FUNCTIONS
Duties include but are not limited to:

Promoting and/saving products and services.
Providing an excellent customer experience via phone.
Negotiating and completing save/service order requests from customers.
Working with customers patiently tactfully and efficiently.
Accurately informing customers of various fees and adjustments.
Providing options to the customer based on product and service needs.
Active listening skills.
Ability to follow tactical call flows to optimize the customer experience.

MINIMUM REQUIREMENTS

Outstanding Customer Service skills.
Excellent skills in the following areas: Communication - Interpersonal - Analytical - Problem Solving.
Basic math skills data entry skills and sales aptitude
Understanding of hardware (peripherals) with moderate-to-high level software and hardware troubleshooting skills.
Ability to multitask in a fast-paced environment.

PREFERENCES

Previous Customer Service experience in a high volume.
2 years of Call Center experience or equivalent required.
1 yr contact center and 1 yr retention experience are preferred.

Title: Customer Service Representative Location: South Charleston WV (Onsite) JOB SUMMARY The Custome r Service Sales Representative primary responsibility is to have problem solving skills and can turn any situation into a great customer experience. This role will combine...