Collections Specialist

Glen Rock, PA - USA

Monthly Salary: Not Disclosed

Posted on: 3 hours ago

Vacancies: 1 Vacancy

Job Summary

Position: Senior AR Credit & Collections Specialist

Work Location: GLEN ROCK NJ

Salary: $60000 - $76000/year

Duration: Full-time

Shift: General Shift

Job Description:

Securing company revenue by managing customer credit risk driving collections and resolving complex receivables issues. This role requires advanced analytical and problem-solving skills strong customer relationship management and a deep understanding of chargebacks MSA allowances and retail compliance. The Senior Specialist partners cross-functionally with Sales Customer Service Compliance and Supply Chain teams to reduce DSO (Days Sales Outstanding) mitigate risk and improve cash flow.

Key Responsibilities

Ensure customer payments are received within agreed-upon terms through proactive communication of aging via email customer portals and direct outreach
Identify delinquent and high-risk accounts early in the receivables cycle and take corrective action to minimize exposure
Review customer creditworthiness and make informed recommendations regarding credit limits terms and order releases
Periodically analyze customer credit lines and limits based on activity payment trends and exposure (quarterly and annually)
Release orders within established thresholds and escalate exceptions or high-risk situations to senior management
Analyze validate and resolve customer chargebacks deductions and disputes including MSA (Merchandising Service Agreement) allowances
Partner with Sales Trade Promotions Compliance Customer Service and Supply Chain teams to research discrepancies and support recovery efforts
Track and reconcile promotional allowances shortages RTVs (Returns to Vendor) and credits to ensure accurate application and reporting
Prepare and analyze AR aging exposure and delinquency reports to support hold/release decisions and management review
Forecast future delinquency by analyzing customer payment behavior trends and credit utilization
Summarize receivables by maintaining invoice accounts verifying balances and supporting month-end close and reporting processes
Provide insights and recommendations to improve collections performance reduce DSO and strengthen credit controls
Ensure adherence to company credit policies internal controls and confidentiality standards
Support compliance with retailer requirements including EDI deductions management and documentation standards
Identify opportunities to streamline AR credit and collections processes and improve reporting accuracy
Stay current on accounting best practices and industry trends through ongoing education and professional development

Qualifications:

Strong analytical and problem-solving skills with exceptional attention to detail and accuracy
Demonstrated ability to resolve complex receivables chargebacks and customer disputes independently
Professional demeanor with excellent written and verbal communication skills
Highly organized with the ability to manage multiple priorities in a fast-paced environment
Self-motivated proactive and capable of working with minimal supervision while meeting tight deadlines
Collaborative team player who can effectively partner cross-functionally

Education And Experience

Associates degree in Accounting Finance or related field (Bachelors degree a plus) or equivalent experience
5 years of progressive experience in Accounts Receivable Credit and Collections
Strong experience managing major retail accounts (e.g. Walmart Amazon Home Depot) preferred.
In-depth understanding of chargebacks deductions MSA allowances and retail compliance
Knowledge of supply chain processes EDI import orders and invoicing
Strong technology skills including advanced Excel and ERP systems
Working knowledge of Generally Accepted Accounting Principles (GAAP)
Experience with ERP systems such as NetSuite preferred but not required

Position: Senior AR Credit & Collections Specialist Work Location: GLEN ROCK NJ Salary: $60000 - $76000/year Duration: Full-time Shift: General Shift Job Description: Securing company revenue by managing customer credit risk driving collections and resolving complex receivables issues. This rol...