Intern IT Infrastructure
Intern IT Infrastructure
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Job Description
Infomate a pioneer in shared services in Sri Lanka and a subsidiary of the renowned John Keells Group is a leading Business Process Management company with a global reach spanning four continents. With over 150 years of history the John Keells Group is a Sri Lankan conglomerate with a diverse portfolio of 70 companies across 7 industries. At Infomate we are passionate about enabling businesses to achieve their full potential by providing innovative and efficient solutions.
Job Title: Intern - IT Infrastructure
Location: Infomate Head Office Colombo 01
Shift: 8.30 am - 5.00 pm
Job Responsibilities
- Configure and deploy laptops desktops and mobile devices for new users.
- Install and update software and set up user accounts and access permissions.
- Maintain accurate records of device assignments and inventory.
- Monitor and troubleshoot basic network issues (LAN Wi-Fi).
- Coordinate with internal teams to ensure stable connectivity.
- Manage user access to shared resources and tools (e.g. printers shared drives).
- Communicate with vendors regarding device deliveries warranty claims and routine servicing.
- Follow up on service tickets and provide timely updates to the IT team.
- Provide first-level support to staff for hardware or connectivity issues under supervision.
- Assist with routine device health checks and compliance tracking (antivirus updates etc.).
- Maintain accurate documentation of tasks and support provided.
Requirements
- Currently pursuing or recently completed a degree/diploma in Information Technology Computer Science or a related field.
- Basic understanding of computer hardware operating systems and network concepts.
- Good communication skills and a willingness to learn in a fast-paced environment.
- Ability to work as part of a team and follow instructions.
- Familiarity with Microsoft Windows Office 365 and basic networking tools is an added advantage.
Infomate is an equal-opportunity employer and values diversity. We believe that a diverse workforce brings unique perspectives and strengthens our ability to succeed.
Required Experience:
Intern
Employment Type
Intern
