Senior Client Service Account Associate
Senior Client Service Account Associate
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Job Description
Do you love managing a large portfolio of clients If so come join our team as a Client Service Account Manager where you will have direct responsibility for servicing a portfolio of large corporate or financial institution clients.
As a Client Service Account Manager within the (X) team you will support a portfolio of large corporate and/or financial institution clients by allowing them to effectively utilize Payments Products and Services. The Service organization acts as a central point of resolution to support the clients business operations identifies product/service gaps and development opportunities and leverages client/product expertise to recommend client growth and efficiency opportunities.
Job responsibilities:
- Act as key advisor to the client providing advice and consultation on decision making
- Act as clients central point of resolution and escalation for service issues liaises with bank partners to manage issues
- Identify and address product/service gaps and development opportunities leveraging the full array of Treasury Services product capabilities
- Use product knowledge to recommend and participate in product enhancements and service delivery plans
- Convey complex ideas and client issues with confidence
- Adhere to and ensure clients compliance with risk policies/practices and educates clients on new legal / regulatory / Cyber changes
Required qualifications capabilities and skills:
- Minimum 3 years of relevant industry and/or functional experience
- Understanding of core Treasury Services product sets
- Ability to present oral and written communication in an organized clear and confident manner
- Manages time effectively in a fast paced environment; demonstrating ability to balance competing priorities and deliver on commitments
- Ability to partner with internal colleagues and external clients
- Applies sound judgment during the decision making process; evaluates risk factors
- Ability to be flexible with working hours and utilize virtual connectivity tools (VDI Blackberry/Good mobile suite etc.) when business needs arise
Required Experience:
Senior IC
Employment Type
Full-Time
