Associate Lab Computing Analyst

Cambridge, MA - USA

Monthly Salary: Not Disclosed

Posted on: 8 hours ago

Vacancies: 1 Vacancy

Job Summary

Overview

TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio of complete solutions - systems software consumables and on-site and online services - with one overarching purpose: to help make the world healthier cleaner and more sustainable.

Job Title: Associate Lab Computing Analyst

Duration: 6 Months

Location: Cambridge MA 02139

Job Type: Temporary Assignment

Work Type: Onsite

Job Description:

The clients purpose is to enable scientists researchers and clinicians to address their most critical challenges across science and healthcare.
With a mission focused on innovating for a healthier world we deliver unique solutions to serve the diagnostics life sciences food and environmental markets.
The client is seeking an Associate Lab Computing Analyst.

Responsibilities:

Implements monitors and provides technical support of customer laboratory IT environments typically integrated with instrumentation
Implements customer specified benchtop computing design and processes
Administers and assures connectivity of customers Windows based platform
Maintains and supports the operating system desktop hardware and peripherals enterprise print strategy management tools application packaging desktop tool development software distribution and core desktop applications
Manage On-boarding retirement and relocation of equipment
Implements Windows based security including but not limited to: user / group permissions file / folder permissions group policies local security policies etc.
Analyzes identifies and implements enhancements upgrades and/or solutions to improve the overall support of the desktop platform in a timely manner
Ensures adherence to clients corporate policies through periodic reporting and compliance programs
Acts as the technical support contact for field service engineers repairing and troubleshooting client instrument and information technology issues
Follow documented procedures policies troubleshooting and best practices
Create and maintain a physical inventory of lab equipment PCs software and any other information pertinent to the environment
Submit weekly Engineer reports to the team lead by COB on the last business day of the week
Acts as Liaison for software/hardware related inquiries
Escalates IT issues that are not resolved PKI Lab IT analysts
Participates in client team meetings
Escalates delivery concerns to the team lead

Critical Skills:

Excellent customer service skills complimented by an ability to listen to and interpret client requests.
Ability to troubleshoot complex technology issues.
Strong verbal and written communication skills.
Ability to identify track and complete tasks for multiple projects under prescribed timeframes

Basic Qualifications:

Associate degree in Computer Science or technology industry experience
OR
1 year of relevant technical experience including (but not limited to); Windows technologies including Microsoft Office networking remote computing and backup systems

Preferred Qualifications:

Experience with scientific instrumentation
Experience in Life Science environment

Other Requirements:

Must be able to remains in a stationary position more than 25% of the time
The person in this position needs to occasionally move inside and outside labs
Frequently operate on instruments objects tools or controls which will require regularly bending squatting stretching and reaching in order to perform in a service function.
Regularly move or lift up to 25 pounds and occasionally move or lift up to 100 pounds
Specific vision abilities required by this position include without limitation the ability to observe details at close range (within a few feet of the instrument) distance vision color vision peripheral vision depth perception and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery such as a calculator copy machine and computer printer

Must haves:

Service Now
Windows 11 upgrade

Nice to haves:

Group policy
Active directory

TekWissen Group is an equal opportunity employer supporting workforce diversity.

Overview TekWissen is a global workforce management provider headquartered in Ann Arbor Michigan that offers strategic talent solutions to our clients world-wide. The below job opportunity is to one of Our clients who is a global leader in analytical testing deliver a comprehensive portfolio o...