IT SCDOT Client Technologies Technician Entry

Columbia, IN - USA

Monthly Salary: Not Disclosed

Posted on: 4 hours ago

Vacancies: 1 Vacancy

Job Summary

Hello Associates

***Greetings from My3Tech***

Position: IT - SCDOT - Client Technologies Technician - Entry

Location: Columbia SC (Onsite)

Duration: 12 Months
Client: State of SC

Job ID: 8826

Job Description:

Additional details: Individuals in this role will be required to move and lift equipment up to 50 pounds. All those submitted should be comfortable with the physical aspects of the role.

Summary

The South Carolina Department of Transportation (SCDOT) is seeking an applicant to assist under general supervision of the IT Manager II for Desktop Support Regional Technician I for Headquarters and District 1 or Endpoint Technician I. Provide technical assistance to departmental personnel in the setup installation maintenance and proper usage of desktops laptops tablets printers scanners monitors application software local area network and associated equipment for headquarters building under the management of Information Technology Services (ITS).

Manages building laptops tablets and workstations using Microsoft Endpoint Configuration Manager (MECM). Confirming the installation is successful by ensuring the BitLocker Key is stored in Active Directory and InTune and that the Microsoft Endpoint Configuration Manager Client is installed. Ensure that desktops laptops and tablets fully check in 2.5 hours after the MECM Task Sequence completes.

Assist with deployment of endpoints and associated devices that make up an end-user setup in the Headquarters building.

Applicants will be required to be onsite for 40 hours a week within the SCDOT Headquarters building to provide IT Support for IT Services Desktop Support Staff. Work week is Monday Friday (8am 5pm with a one-hour lunch break).

Responsibilities

Daily Responsibilities

Build desktops laptops and tablets using Microsoft Endpoint Configuration Manager.
Ensure the BitLocker encryption key is successfully stored in Active Directory and InTune.
Ensure the Microsoft Endpoint Configuration Manager Client is installed on each desktop laptop and tablet during the build process.
Ensure each desktop laptop and tablet stay connected to the NTS Network for at least 2.5 hours after build completes.
Ensure that all software listed on the build sheet is installed on each desktop laptop and tablet built.
Ensure that each desktop laptop tablet docking station 27 monitor printer scanner and any other tracked asset assigned to an end-user is properly documented in the designated IT Services asset Management system in accordance with the Desktop Support Asset Management procedure manual.
Diagnoses and resolves problems reported by users on endpoint hardware and/or software. Record work performed in the Help Desk ticket system.
Perform routine maintenance and repair on equipment or contact vendor support of equipment repair.
Assists with removal and disposal of obsolete equipment using the electronic TID and Request to Dispose of Accountable Equipment and other components salvaging any usable parts.
Performs other related duties as required.

Monthly Responsibilities

Ensure that all SCDOT Commission back up tablets are connected by patch cable to the NTS Network to receive Patch Tuesday Patches. Login not required.
Tablets should be powered on using a power cord and connected by patch cable on the second Friday of each month and remain connected until 12pm the following Wednesday.
Login using the local account before shutting the tablet down on the following Wednesday.
All iPads should be powered on using the appropriate power cable and charging brick for the same amount of time as the SCDOT Commission tablets. Login not required.

Required Skills

4 years of experience in desktop and networked systems support; extensive knowledge of desktops laptops tablets printers and scanners.
2 years of experience in computer deployments operation and repair
2 years of experience in hardware and software installation
2 years of experience with Microsoft Endpoint Configuration Manager
Experience supporting Microsoft Office Suite including but not limited to Edge Browser Excel Outlook PowerPoint and Word.
Expertise in supporting Microsoft Windows.
Requires the exertion of 50 pounds of force occasionally.
Requires the exertion of 20 pounds of force frequently.

Preferred Skills

Experience working with a help desk ticketing system
Experience with NTS Network
Experience with Active Directory or InTune

Required Education/Certifications

High School diploma.
Associate or a bachelors degree in a related field. May be substituted for required work experience.

Interview Process

1^st round video
A second interview may be requested (onsite)

Reporting Structure:

Reports to: Management in Desktop Support at SCDOT Headquarters Building.

Hello Associates ***Greetings from My3Tech*** Position: IT - SCDOT - Client Technologies Technician - Entry Location: Columbia SC (Onsite) Duration: 12 Months Client: State of SC Job ID: 8826 Job Description: Additional details: Individuals in this role will be required to move and lift equipm...