Customer Onboarding Specialist

Cebu - Philippines

Monthly Salary: Not Disclosed

Posted on: 30+ days ago

Vacancies: 1 Vacancy

Job Summary

Who are we

MyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk save up to 70% on back-office costs and create safer work environments through our digital workforce solutions. As we rapidly expand with offices worldwide we are seeking the next generation of innovative MyPassers to join us in shaping the future of our industry.

Your Day to Day

Efficiently process onboarding requests in adherence to business and service level requirements.
Ensure the vendor onboarding program for new and existing asset owners is followed
Coordinate with the Customer Success Managers to align onboarding steps and customer needs
Create and configure customer portals tailored to customer-specific needs.
Work with CSs to highlight & resolve client-specific issues during onboarding
Work with other cross-functional teams to highlight client issues
Ensure any technical or operational issues encountered during onboarding are swiftly addressed
Set up billing configurations in the industry portal
Ensure that the customers portal is fully functional and compliant with their project-specific needs upon onboarding.
Provide prompt and accurate responses to queries regarding onboarding portal setup features and functionality.
Capture and maintain customer data in the CRM to understand preferences and enable targeted marketing.
Ensure that changes are properly communicated and documented to both customers and internal stakeholders

Our Ideal MyPasser

Minimum of 1 year of experience in communications onboarding customer service/support sales account management or customer success
Proficiency with modern business software such as CRM tools spreadsheet applications and communication platforms
Ability to work independently with a high degree of focus and self-discipline
Demonstrated ability to manage multiple tasks and deadlines in a fast-paced environment
Has exceptional Attention to Detail
Ability to collaborate and communicate effectively with internal teams
Experience in a project management or a customer-facing technical role with customer success training is an advantage
Experience working within a SaaS environment is an advantage
Familiarity with service integration concepts or cloud platforms is a significant advantage
Previous exposure to the resources industry or HR/Logistics systems is an advantage
Can work with high volumes of data and understands the importance of data accuracy to foster automation and future AI integration.

Life at MyPass:

* Accessible and friendly office in Cebu IT Park

* Celebrate You - Anniversary gifts as early as your first work anniversary!

* Be Healthy - Wellbeing policy with a strong focus on whatever makes you feel good from the inside out and a company-sponsored Healthcare Insurance worth PHP 110000.00.

* Work-Life Balance - Enjoy the right to disconnect with our 16 Paid Time Offs and 8 Compensatory Time Offs!

* Fuel Your Growth Journey - Unlocking your potential with a blend of in-person and online learning and development opportunities

* Get Rewarded and Recognized - Your impact to the business is seen and recognized through our Monthly Value Awards

* Be Comfortable - Casual Friday every day!

* We Love to Have Fun - Team outings weekly lunches team events the list goes on

* Generous Employee Referral Program - Rewards for referring top talent

Feel valuable

Were big on culture. So much so that the team weve carefully curated are not only high-performers theyre also excellent humans. We foster an environment that is open respectful and collaborative where the status quo is challenged and both success and failure are celebrated.

MyPass champions diversity at all levels of the company and we live by our core values that set us apart. We cultivate an inclusive culture and do not discriminate based on race religion color national origin gender sexual orientation age marital status veteran status or disability status. We are dedicated to creating a workplace where everyone feels valued respected and empowered to bring their authentic selves to work. Our mantra is to make things happen every single day.

Our company values:

Bring out the best- We connect and empower people to build a safer future. We strive to create a positive and enduring impact no matter how small.

Challenge the norm- We pursue innovation by practising curiosity and always asking why. We challenge assumptions by seeking opportunities for growth and improvement.

Treat people well- We treat our customers employees and partners as equals. We foster meaningful relationships through trust compassion and respect.

Walk the walk- We are accountable for our goals actions and collective vision. We work with integrity and are true to our word.

We may use artificial intelligence (AI) tools to support parts of the hiring process such as reviewing applications analyzing resumes or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed please contact us.

Required Experience:

Who are weMyPass Global is a multi-award-winning workforce compliance software company. Our cutting-edge technology helps companies in high-stakes industries reduce risk save up to 70% on back-office costs and create safer work environments through our digital workforce solutions. As we rapidly expa...