Customer Service Representative | On-site | BGC, Taguig City
Customer Service Representative | On-site | BGC, Taguig City
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Salary Not Disclosed
1 Vacancy
Job Description
Are you passionate about delivering exceptional customer service and ready to grow your career with a company that truly values its people Peak Support is looking for talented Customer Service Associates to join our onsite team in the Philippines!
Were Looking For Individuals With
- Proven experience in customer service preferably in a BPO setting
- Strong oral and written communication skills
- Versatility in managing inquiries via email chat phone and other platforms
- Adaptability and ability to thrive in fast-paced environments
- Flexibility to work in voice non-voice or blended programs
- Proficiency in Microsoft Office applications with at least average skills in MS Excel
- High attention to detail and strong organizational skills
- Analytical thinking and problem-solving abilities with some technical aptitude
- Ability to work independently and reliably with minimal supervision
- Commitment to completing all required initial training
- Willingness to work on shifting schedules including weekends and holidays
To be successful you must possess the following:
- Willingness to work onsite.
- Experience: 12 years of customer service experience is required.
- Exceptional attention to detail and accuracy.
- Ability to perform repetitive tasks while maintaining focus and consistency.
- Strong problem-solving skills and the ability to approach issues with a solution-oriented mindset.
- Adaptability to evolving procedures and processes.
- Excellent communication skills with the ability to convey technical concepts to non-technical audiences effectively.
- Empathy and patience in handling customer inquiries and concerns.
Peak Support and our Work-from-Home PLUS model
At Peak Support we are dedicated to providing exceptional service to our clients and an exceptional work environment for our team members.
We dont do this with ping pong tables or video games. We do it by creating a positive encouraging and performance-driven culture that enables our team members to build rewarding long-term careers. Were proud that our Glassdoor rating of 4.5 is the highest in the Business Process Outsourcing industry.
Peak Support offers all the convenience of working from home with the benefits of working for an established organization with an exceptional team and tremendous opportunities for growth. Peak Support has been 100% remote since day one so we have built a culture and a set of processes that support the success of our remote team members.
Required Experience:
Unclear Seniority
Employment Type
Full Time
