JO-202520 Customer Success Manager
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Job Location:
Manila - Philippines
Monthly Salary:
Not Disclosed
Posted on:
19 hours ago
Vacancies:
1 Vacancy
Job Summary
Work Setup: Remote
Experience Level: Mid-Level (3 years)
Overview
The Customer Success Manager is responsible for building strong client relationships ensuring a smooth customer experience and driving long-term satisfaction and retention. This role supports customers throughout their lifecycle from onboarding to continued engagement while identifying opportunities for improvement and growth.
Key Responsibilities
- Manage and strengthen day-to-day relationships with assigned clients ensuring timely and effective support.
- Oversee customer onboarding ensuring clients understand the value features and best-use practices of the product or service.
- Monitor customer health usage data and engagement trends to proactively address risks or areas for improvement.
- Resolve customer inquiries or issues by coordinating with internal teams such as Product Sales and Support.
- Conduct regular business reviews gather feedback and recommend solutions to enhance customer outcomes.
- Identify upsell or expansion opportunities aligned with customer needs and business goals.
- Maintain accurate records of client interactions progress and action items in CRM tools.
- Develop and refine customer success processes and documentation as needed.
Requirements
- Minimum of 3 years of experience in Customer Success Account Management Client Services or a related role.
- Background in SaaS technology or service-based companies is preferred.
- Strong communication relationship-building and problem-solving skills.
- Ability to interpret customer data and translate insights into action plans.
- Comfortable managing multiple accounts in a remote fast-paced environment.
- Proficient with CRM platforms and customer engagement tools.
Benefits
- Permanent work from home
- An inclusive and supportive work environment.
- Competitive salary
- Opportunities for career growth and professional development.
- Supportive and collaborative team environment.
Required Skills:
Minimum of 3 years of experience in Customer Success Account Management Client Services or a related role. Background in SaaS technology or service-based companies is preferred. Strong communication relationship-building and problem-solving skills. Ability to interpret customer data and translate insights into action plans. Comfortable managing multiple accounts in a remote fast-paced environment. Proficient with CRM platforms and customer engagement tools.
Company Industry
IT Services and IT Consulting
Key Skills
- Bidding
- Business Solutions
- ABAP
- Business Operations
- Business Sales
- Corporate Marketing
