B2B Customer Success Partner

Customer Success Partner

Own the relationship keep the systems humming and make every lab feel fully supported.

Once a customer is using our services you become their go-to ally. You monitor account health jump on issues before the customer notices and rally the right internal teams to a resolution. Through regular check-ins and data vigilance you ensure our promises translate into day-to-day realityand renewed contracts.

Key Responsibilities

1. Primary Point of Contact: Serve as the single touchpoint for 3040 customers after onboarding; field questions route issues and keep customers informed.
2. Proactive Health Monitoring: Watch system dashboards uptime alerts and usage trends; escalate anything that threatens SLAs or customer goals.
3. Issue Orchestration: Coordinate Support Product and Engineering to resolve bugs data gaps or workflow slowdownsowning communication end-to-end.
4. Quarterly Check-Ins: Run structured business reviews surface ROI metrics and recommend new features or best practices to deepen value.
5. Voice of the Customer: Document pain points share beta feedback and champion customer needs in product roadmaps and process improvements.
6. Data Hygiene & Reporting: Maintain accurate health scores ticket histories and renewal forecasts in our CRM.

Success Metrics

• Net Promoter Score (NPS) at 90-day and renewal touchpoints
• Time-to-Resolution for escalated issues
• System Health Compliance % uptime and SLA adherence for your accounts
• Renewal & Expansion Rate of your book of business
• Customer Engagement completion of scheduled check-ins and QBRs

Qualifications :

What You Bring

• 24 years in Customer Success Technical Account Management or similar post-sales SaaS role
• Proven track record coordinating multi-team resolutions under tight timelines
• Comfort experimenting with AI tools (chatbots auto-triage summarization) and sharing those wins with the team.
• Comfortable reading usage dashboards and converting data into plain-English insights
• Stellar communication skillsable to calm execs and coach frontline users alike
• Experience in dental medical device or manufacturing tech a plus (curiosity a must)

Why EviSmart

• Fast-growing AI platform fixing real problems in dental and manufacturing workflows
• Autonomy to own your metrics and drive continuous improvementno red tape
• Competitive salary equity and benefits built for work-life balance
• A supportive curious team that turns complexity into clarity

Additional Information :

Work setup: Full onsite Monday to Friday
Schedule: 9/10/11PM to 6/7/8AM
Location: One World Place 32nd Street BGC Taguig City
Employment Type: Full-time Permanent

Remote Work :

No

Employment Type :

Full-time