Administration Support Officer - headspace
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Job Location:
Castle Hill - Australia
Monthly Salary:
Not Disclosed
Posted on:
19-09-2025
Vacancies:
1 Vacancy
Job Summary
headspace Castle Hillare looking for a dedicated Administration Support Officerto join the team!
The position available is:
- Closed-term part-time until September 2026 (parental leave relief)
- Working 45.6 hours per fortnight between Monday and Friday
- Based at Castle Hill
- $31.81 per hour 12% Super Tax-Free Salary Packaging
About the Opportunity
headspace is the National Youth Mental Health Foundation supporting young people aged 12-25 years with their mental & general health care needs. headspace provides young people with the opportunity to seek help early. headspacebrings together local health services under the one roof making it easier for young people and their families to find the information they need.
In this role you will be responsible for being the first point of contact for inquiries as well as providing a broad range of administrative support functions for the headspace Castle Hill team including:
- Providing day to day office assistance to the operations of headspace
- Providing a full range of reception services including meeting and greeting of visitors whilst maintaining a clean safe and inviting environment for visitors
- Making appointments for young people to see clinicians including SMS reminders and maintaining waiting lists
- Processing MBS claims and coordinating the Medicare billing and client booking system
- Performing duties as the main point of contact for the office for all administrative matters and as otherwise specified by the Clinical & Operations Manager and/or the Clinical Practice Manager
This role requires that you be the first point of contact for young people who are often in crisis so it is essential that you have a high level of emotional intelligence and are comfortable working around children and youth.
For more information about what it means to be anAdministration Support Officer please review the Position Description.
About headspace andFlourish Australia
One in four young people have experienced a mental health issue in the past 12 months a higher prevalence than all other age groups.headspaceprovidesearly intervention mental health services to young peoplewho present with mental health issues along with assistance in promoting young peoples covers four core areas: mental health physical health work and study support and alcohol and other drug information aboutheadspacecan be found at:
Flourish Australiahas a long and proud history of providing recovery-oriented mental health servicesin Australia. We offer a range of services to meet the different needs of those with a lived experience of a mental health includeshelp withfinding a home that is safe and secure assistance with training and getting a job or encouragement to develop friendships and learn new things. Our services are comprehensive and highly personalised because each persons experience will be different and their needs as an individual are unique. Together we set goals connect individuals with the right people support services and opportunities to meet their needs.
Our positions are opento all suitably qualified applicants. We have a strong commitment to participation of people with lived experience of mental health issues in our workforce. We value diversity and encourage applications from suitably qualified people from Aboriginal and Torres Strait Island backgrounds people from CALD and LGBTI communities and mature age candidates.
Selection Criteria
Essential:
- Possession of qualifications in business management administration finance or human resources
- Minimum 3 years experience in an administrative role preferably within the community services sector
- Ability to demonstrate an in depth knowledge of allied health/medical practice management
- Aclear understanding and knowledge of Medicare billing Electronic Medical Records and the Australian health system
- Proficiency in Microsoft Word Excel and Powerpoint
You will be a caring and understanding individual with strong written verbal and interpersonal communication skills as well as effective organisational skills good problem solving skills and the ability to work in challenging situations. You will also be able to demonstrate a practical and optimistic approach and the ability to work effectively within a team environment as well as independently.
For more information contact Holly Greenlees Clinical and Operations Manager. E: (pleasedo notemail applications).
About the Benefits
The successful applicant will join an organisation that recognises and values its people as demonstrated by:
- Tax-Free Salary Packagingavailable up to $15900
- Exclusive personalfleet pricing discountswith our preferred automotive supplier
- Generous leave provisionsincluding 17.5% leave loading 2 additional days of personal leave Christmas/New Years Gratis Day 10 weeks paid primary carer parental leave
- Regularsupervision (reflective practice) and ongoing 1:1mentoring
- Employee Assistance Programfor confidential wellbeing support
- Opportunities forprofessional development and trainingsuch as Mental Health First Aid and ASIST Suicide Prevention training
- Workplace community groups-Rainbow Network for LGBTQ staff members & allies andYarnUpGroup for Aboriginal and Torres Strait Islander staff members
- Employee discounts programat 400 popular retailers (Woolworths JB HI FI Rebel Myer etc.)
All appointments with Flourish Australias Mental Health Services are subject to a National Criminal History Check a Working With Children Check previous employment reference checks satisfactory Australian residency status and other background checks. All successful applicantswill be required to declare any private or secondary employment prior to commencement in line with Flourish Australias Private or Secondary Employment Policy.
How to Apply
To apply for this position please complete the questions below. You will then be asked to attach a copy of your resume on the following page we encourage you to have your resume up-to-date and available before you commence the application.
Applications close September 29th at 5pm apply today!
Required Experience:
Unclear Seniority
Key Skills
- Administrative Functions
- office supplies
- Personnel Matters
- Records Management
- Office Procedures
- Space Management
- Daily Operations
- Administrative Policies
- Personnel Management
- Administrative Services
- Interpersonal skills
- Telephone Calls
- Travel Arrangements
- Administrative Procedures
- Word Processing
About Company
headspace is here for you. Whether you need information or someone to talk to – we’ll connect you with expert support for your mental health and wellbeing.
